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Rural Computer Services Optimizes Information Management With WebFOCUS
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Predictive Maintenance
- Supply Chain Visibility
Services
- Software Design & Engineering Services
- System Integration
The Challenge
Rural Computer Services (RSI) is part of Caja Rural Group, the leading outsourcing institution for 72 rural banks in Spain. RSI differentiates itself with a deep understanding of each customer’s unique business needs. The shifting needs of end users, coupled with variations in global banking standards, recently required RSI to rethink the way people access and use information. When the results of an annual customer satisfaction survey revealed dissatisfaction with the bank’s existing business intelligence (BI) environment, RSI decided to provide better access to accurate financial information via a new, more intuitive set of BI dashboards. The organization selected Information Builders’ WebFOCUS BI platform to modernize its data processing capabilities. Garrido and other IT leaders wanted to create a BI system that could integrate information from new and old sources and simplify access to existing applications. They also wanted to create an interface to devices and permit users to both enter and retrieve information through graphical dashboards and reports. Bank managers throughout the network needed a deeper understanding of key financial metrics to speed up decision-making.
About The Customer
Rural Computer Services (RSI) is part of Caja Rural Group, the leading outsourcing institution for 72 rural banks in Spain. RSI defines and implements a common strategy for the automatic processing of information for member banks. The company has 3,100 employees and revenue of €4.8 billion. RSI differentiates itself with a deep understanding of each customer’s unique business needs. The shifting needs of end users, coupled with variations in global banking standards, recently required RSI to rethink the way people access and use information.
The Solution
To fulfill these requirements, RSI partnered with Information Builders to develop Optimize, a dashboard-driven environment that streamlines internal and external reporting activities for member banks across the country. Optimize features an intuitive user interface that allows users to filter information according to their specific criteria, with many data-filtering options and output formats. Clients previously had to pull information from disparate systems and manually combine the results to make decisions. Authorized users can now download any data they need for analysis and decision-making. They can choose columns, and sort criteria, measures, and output formats to generate their own personal reports. A single WebFOCUS template can generate many different reports to meet specific business requirements. WebFOCUS reporting templates let each bank customize its own BI dashboard. Optimize offers a single point of access for managing many sources of relevant information. The new platform uses powerful data visualization techniques to guide users to pertinent conclusions so they can make knowledgeable strategy decisions.
Operational Impact
Quantitative Benefit
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