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Iris > Case Studies > Samsung UK's Innovative IoT Campaign for Galaxy S21
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Samsung UK's Innovative IoT Campaign for Galaxy S21

Applicable Functions
  • Sales & Marketing
Use Cases
  • Time Sensitive Networking
The Challenge
Samsung UK was faced with the challenge of raising awareness for its flagship phone, the Galaxy S21, amidst the easing of lockdown restrictions. The company needed to align its marketing strategy with the current mood of the audience, who were more inclined towards rediscovering familiar experiences rather than trying out new things. The challenge was to create a campaign that would resonate with this sentiment and effectively promote the Galaxy S21.
About The Customer
The customer in this case study is Samsung UK, a subsidiary of the global electronics giant, Samsung. Samsung UK is responsible for the marketing and sales of Samsung products in the United Kingdom. The company offers a wide range of products including smartphones, televisions, refrigerators, and other home appliances. In this particular case, Samsung UK was looking to boost the awareness and sales of its flagship smartphone, the Galaxy S21, amidst the easing of lockdown restrictions.
The Solution
Samsung UK came up with the 'Again, but this time' campaign, which celebrated the magical moments of rediscovery. The campaign used striking imagery captured through the lens of a Galaxy S21 to share the excitement of life getting back to normal. The campaign was a high reach, high impact nationwide OOH and DOOH, involving large format takeovers. Local creative increased awareness and familiarity, helping to deliver a halo effect on consideration across all Samsung phones. The campaign was also launched across social and owned channels such as eCRM and a customer engagement app. Due to the success of the initial campaign, a second phase was commissioned with additional creative executions produced.
Operational Impact
  • The 'Again, but this time' campaign was a resounding success for Samsung UK. It not only raised awareness for the Galaxy S21 but also increased consideration for all Samsung phones due to the halo effect. The campaign resonated with the audience's current mood and effectively captured the excitement of life getting back to normal. The success of the campaign led to the commissioning of a second phase with additional creative executions. The campaign also resulted in an uplift in brand equity measures, indicating a positive impact on Samsung's brand image.
Quantitative Benefit
  • 67% consideration from those who were exposed to the campaign vs 39% of those who weren’t
  • 8% uplift in 2021 brand equity measures vs 2020

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