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OfficeRnD > Case Studies > Scaling Coworking Operations through Automation: A Firmspace Case Study
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Scaling Coworking Operations through Automation: A Firmspace Case Study

Technology Category
  • Networks & Connectivity - 5G
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Functions
  • Procurement
Use Cases
  • Inventory Management
  • Occupancy Monitoring
Services
  • System Integration
The Challenge
Firmspace, a private office space provider for professionals and executives, was facing significant challenges with its in-house AWS-based software solution. The software was proving to be inefficient, particularly in terms of performance, cost, integrations, and visibility. The system was unable to handle the growing member data, frequently crashing, especially when adding new locations and members. The cost of scaling the product and improving its performance and user experience was prohibitively high. Integrating the solution with other systems, such as billing software, was inefficient and led to numerous data inaccuracies. Furthermore, the system failed to provide essential business metrics like revenue and occupancy. Firmspace realized the need for a reliable coworking software that would support their growth plans, automate and streamline billing, contracts, and memberships, and provide an intuitive and pleasant interface.
About The Customer
Firmspace is a private office space provider for discerning, achievement-driven professionals and executives. The company offers secure and sound-masking offices, white-glove client service, five-star amenities, best-in-class technology, and professionally trained staff. Firmspace opened its first location in 2017 in Austin, TX, US, and as of 2020, it has grown to four locations across the US, with plans to open more sites. The company is driven by the belief that ‘professionals deserve a sanctuary of their own’ and aims to support professionals as much as it’s humanly – and technologically – possible.
The Solution
Firmspace identified OfficeRnD as the perfect fit for their needs, meeting their functionality, budget, and user experience requirements. OfficeRnD helped Firmspace scale by automating contract and membership management, enabling reporting and forecasting, integrating all critical systems and apps, and facilitating seamless communication with members. The platform automated the contract creation and cancellation process, provided visibility on contract type, duration, and other essential details, and offered the flexibility of managing memberships and services. It also provided quick and easy access to key reports such as occupancy, revenue occupancy, and projected revenue reports. OfficeRnD integrated and streamlined the billing process from end to end, eliminating manual synchronization and data errors. It also enabled integration with other systems like mail management software and a receptionist app. Furthermore, OfficeRnD facilitated seamless communication with members, allowing Firmspace to send messages and updates, and giving members an easy and convenient way of communicating with Firmspace’s team.
Operational Impact
  • The implementation of OfficeRnD has significantly improved Firmspace's operations. The automation of contract and membership management has reduced the time spent on these tasks, allowing the team to focus on other areas. The platform's reporting and forecasting capabilities have provided the team with quick and easy access to key reports, enabling them to make data-driven decisions. The integration of all essential systems and apps has streamlined the billing process and eliminated data errors. Furthermore, the platform has facilitated seamless communication with members, improving member engagement and satisfaction. Overall, OfficeRnD has enabled Firmspace to scale its operations efficiently and effectively.
Quantitative Benefit
  • Reduced time spent on contracts and memberships management
  • Improved visibility on contract type, duration, and other essential details
  • Streamlined billing process from end to end

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