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SweetProcess > Case Studies > Scaling Up Resolute Legal: Streamlining Operations with IoT
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Scaling Up Resolute Legal: Streamlining Operations with IoT

Applicable Industries
  • Buildings
  • Construction & Infrastructure
Use Cases
  • Time Sensitive Networking
  • Virtual Training
Services
  • System Integration
  • Training
The Challenge
David Brannen, the founder of Resolute Legal, faced significant challenges in establishing and scaling his business. His passion for helping people with disabilities secure deserved compensation was the driving force behind his venture. However, the absence of a structured business model and the overwhelming task of managing all aspects of the business single-handedly hindered his progress. The lack of a system to manage the various moving parts of his business was a significant concern. The fear of potential pitfalls and the inability to scale his business due to disorganization and lack of structure were major obstacles in achieving his goal.
About The Customer
Resolute Legal is a Canadian-based law firm that specializes in helping Canadians secure compensation and payments related to disabilities. The firm works with various parties, including employers, insurance companies, workers’ compensation programs, and the CPP Disability Program. Committed to providing value for money, Resolute Legal operates on a contingency fee basis, only charging clients a percentage of their winnings. The firm's exclusive focus on disability claims has honed its expertise in this area, giving it a competitive edge in handling such cases. Its lawyers, having handled and won numerous cases, are adept at presenting clients' cases in court to secure favorable outcomes.
The Solution
The solution to David's challenges came in the form of SweetProcess, an effective system recommended by a fellow lawyer. Implementing SweetProcess in his business allowed David to create a structured approach to his operations. It facilitated employee onboarding and training, enabling him to hire lawyers and document their duties without having to personally instruct them on every detail. This freed up David's time, allowing him to focus on growing his business. SweetProcess also served as a central knowledge base, aiding in the continuous acquisition of workplace knowledge and adaptation to changes. It ensured quality control by maintaining consistency in services, thereby winning customer trust and loyalty. Furthermore, it streamlined workflow by managing various activities effectively, preventing confusion and distraction among employees.
Operational Impact
  • The implementation of SweetProcess in Resolute Legal's operations has brought about significant qualitative benefits. It has enabled the firm to establish a structured approach to its operations, overcoming the initial challenges of disorganization and lack of structure. The system has also facilitated the delegation of tasks, freeing up the founder's time to focus on business growth. Furthermore, it has fostered a culture of continuous learning in the workplace, keeping employees updated with the latest work-related information. The standard operating procedures established through SweetProcess have ensured consistency in the firm's services, thereby enhancing its reputation and customer loyalty. Lastly, the system has helped streamline the firm's workflow, reducing confusion and ensuring that employees focus on their specific tasks.
Quantitative Benefit
  • Increased efficiency in employee onboarding and training, reducing the time spent on these processes.
  • Creation of a central knowledge base, facilitating continuous learning and adaptation to changes.
  • Improved quality control, ensuring consistency in services and increasing customer trust and loyalty.

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