Download PDF
Securing Remote Working for a Busy Law Firm
Technology Category
- Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
Use Cases
- Cybersecurity
Services
- System Integration
The Challenge
Capsticks, a leading national healthcare law firm, had a remote access system in place for its lawyers to log on from home or other remote locations. However, the remote access was only secured with a password. With over two-thirds of security breaches being down to weak or stolen passwords, Capsticks’ IT team were hyper aware of the vulnerability of the firm’s systems. As a law firm, many of the cases they deal with are very sensitive, so the data they store is confidential. They were conscious that where their remote working environment was concerned, their security was only as good as the weakest password used by their employees. They needed to find a solution and quickly. In addition to increased security, it was vital for Capsticks and its team of busy lawyers that the solution was a user-friendly one.
About The Customer
Capsticks is the leading national healthcare law firm and also has unrivalled expertise within the social care and social housing sectors. The firm has its head office in London and regional offices in Birmingham, Leeds and Winchester. Capsticks acts for more than 200 healthcare clients, including NHS trusts, CCGs, regulatory bodies, charities and independent healthcare providers, and 150 registered housing providers. Key clients include the NHS Litigation Authority, First Wessex, The General Dental Council, Barts Health NHS Trust and Sovereign Housing association.
The Solution
The IT team’s remit was to source a simple to use, non-intrusive system that would not be an additional burden for users. From researching various solutions, they liked the idea of a token-free solution that would involve no additional hardware for users to carry with them. They knew that token-based security would be more costly and having extra hardware to manage would take up a lot of their time. They found that Multi-Factor Authentication (MFA), which uses a number of variables to validate users and providing passcodes via employees’ phones – a piece of hardware they would rarely be without – was a much better option that would be more cost effective and easy to manage. Capsticks selected Censornet’s MFA solution to provide authentication for its VMWare Horizon View remote working system, in addition to Outlook Web Access and has recently added the Password Reset Module to enable users to reset passwords quickly and securely from a self-service portal.
Operational Impact
Related Case Studies.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.