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Seeing Is Believing: How Visualizing Data Translates to Better Service for Our Community
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
- Application Infrastructure & Middleware - Data Visualization
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Real-Time Location System (RTLS)
Services
- System Integration
- Training
The Challenge
The Town of Oakville, located in Canada, had a wealth of data but lacked the tools for effective analysis and visualization. The existing tool, QlikView, was maintained by IT staff and was not user-friendly for everyday staff. The town needed a solution that was easy to use and could be utilized by a wider pool of employees. The goal was to enable staff to create and use their own dashboards, thereby promoting data literacy and self-service. The town also wanted to ensure data integrity and accuracy, as the insights drawn from data are only as good as the information placed into the system.
About The Customer
The Town of Oakville is a community located down the road from Toronto, Canada, with more than 193,000 residents. Founded in the early 1800s, it has hosted a number of industries over the years, and kept the Town of Oakville name even as the community merged with a number of other area towns in the 1960s. The town's Business Solutions and Analytics group within Strategic Business Services provides many services for other town departments, including creating mapping applications and analytical dashboards.
The Solution
The town decided to make Qlik Sense their default dashboarding tool. Qlik Sense was found to be intuitive and easy to use. The town's staff were trained on how to use the application and create their own dashboards. The initial focus was on Development Engineering and Building Services. As these departments became competent at creating their own dashboards, the number of data requests to the Business Solutions and Analytics group dropped, allowing the group to train other departments. This incremental approach allowed the town to build a more mature data analysis operation. The town also worked with Ginqo Consulting, a Qlik Sense service provider, to ensure that their solutions were scalable.
Operational Impact
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