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Sensing and Productivity Solutions
Technology Category
- Functional Applications - Enterprise Asset Management Systems (EAM)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Field Services
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Track & Trace of Assets
Services
- Hardware Design & Engineering Services
- Software Design & Engineering Services
- System Integration
The Challenge
Fastway Couriers faced significant challenges with their mobile computer repair process, which took 2-4 weeks. This delay forced couriers to use paper-based run sheets, leading to lost productivity and errors. The company needed a mobility solution to maximize device uptime, replace faulty devices quickly, and eliminate paper-run sheets. Additionally, they aimed to speed up the delivery process, allowing couriers to earn more money by delivering more parcels. Freeing up IT resources by removing the burden of mobile device management from the internal IT department was also a priority.
About The Customer
Fastway Couriers operates across Ireland and Northern Ireland with over 250 courier franchisees. The company provides parcel delivery services and relies heavily on mobile computers for their operations. Each franchisee, like James in Dublin, drives a van to deliver packages to various parts of the country. The revenue for franchisees is based on a per parcel delivery rate, making it crucial for them to ensure smooth and efficient deliveries. The company faced challenges with mobile computer breakdowns, which caused delays and required couriers to resort to paper-based run sheets, leading to lost productivity and errors.
The Solution
Zetes, a company specialized in supply chain, identification, and mobility solutions, proposed a fully managed tool centered around the Honeywell CN51 mobile terminal. This solution included helpdesk support, maintenance, and a swap service that enabled the replacement of faulty mobile computers within a 24-hour window. All drivers, including James, were equipped with the latest generation of mobile terminals, the Honeywell CN51, for parcel pick-up and delivery. The high-performance scanning ability of the CN51 helped couriers save time while loading their vans and delivering packages. The professional imagers of the CN51 provided optimal barcode scanning capabilities, with motion tolerance to eliminate costly delays and user frustration. This solution allowed couriers to deliver more parcels, improve customer satisfaction, and ultimately earn more money.
Operational Impact
Quantitative Benefit
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