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Service Assurance for Custom Applications in a Distributed Judicial Network
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Networks & Connectivity - Network Management & Analysis Software
Applicable Functions
- Business Operation
Use Cases
- Predictive Maintenance
- Process Control & Optimization
Services
- System Integration
- Testing & Certification
The Challenge
The State & County Judiciary network, which supports hundreds of court locations and processes millions of transactions annually, was facing several IT challenges. The network was generating more than 300,000 business transactions an hour, and any delays in logging in, accessing information, or using email could have a significant impact on the day's operations. The IT team needed to reduce the mean-time-to-repair (MTTR) and enhance visibility to monitor the traffic from the remote sites to the primary data center over third-party WAN circuits. They also faced the implementation of Cisco infrastructure upgrades and wanted complete 'before-and-after pictures' to ensure the new environment was properly configured. The Applications team needed a solution to troubleshoot why its newly deployed custom applications were generating performance issues in supporting service delivery to Municipal Court locations, causing user backlogs and daily transaction delays. The UC team required an enhanced solution for identifying baseline metrics (e.g., MOS) in their Cisco environment to report on voice performance issues.
About The Customer
The customer in this case study is a State & County Judiciary network that encompasses hundreds of court locations, supports tens of thousands of monthly users, and helps execute millions of transactions annually. The Judiciary system includes the State Supreme Court, as well as Criminal, Civil, Tax, Municipal, Family, and Appellate Court functions. The Judiciary's IT team is tasked with technically assuring the Court’s collective abilities to process daily caseloads and perform intrinsic business operations to sustain legal activities. This means serving as the IT Customer Support function for end users, legal staff, and even judges, and maintaining the network, applications, and Unified Communications (UC) environment for all State & County court locations and offices. IT operations are based in a primary data center, and the technical environment includes the use of Citrix and Microsoft platforms and a Cisco-based UC infrastructure.
The Solution
To address their network, application, and UC issues, the Judiciary's IT relies on the nGeniusONE Service Assurance platform with UC support, along with InfiniStreamNG appliances with ASI technology. This nGeniusONE platform is complemented by nGeniusPULSE for infrastructure monitoring technology. In enhancing network visibility, IT has deployed nGenius 3900 Series PFS technology and NETSCOUT TAPs alongside InfiniStreamNG. The Network Operations team deployed the nGenius 3900 series packet flow switch, feeding wire traffic into the InfiniStreamNG appliances for visibility in the data center LAN environment. ASI-based smart data was analyzed by nGeniusONE for Service Dashboard analytics to differentiate LAN issues from WAN anomalies. This expanded environment supports the Judiciary’s move to a 40 GB network environment by providing trunk statistics necessary for capacity planning and load balancing their switches, as well as visibility into asymmetric routing issues. For the Applications team, NETSCOUT’s solutions provide full visibility into the custom applications environment. nGeniusPULSE provides IT with increased precision in analyzing the source of problems down to the individual court locations.
Operational Impact
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