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CDNetworks > Case Studies > Shopify Boosts the User Experience at Over 40,000 Online Stores Worldwide with CDNetworks
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Shopify Boosts the User Experience at Over 40,000 Online Stores Worldwide with CDNetworks

Technology Category
  • Cybersecurity & Privacy - Cloud Security
  • Cybersecurity & Privacy - Network Security
  • Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
  • Retail
  • Software
Applicable Functions
  • Business Operation
  • Sales & Marketing
Use Cases
  • Inventory Management
  • Supply Chain Visibility
Services
  • Cloud Planning, Design & Implementation Services
  • Cybersecurity Services
The Challenge
As Shopify’s customer base of online merchants grew across the globe, the company recognised the need to ensure the best website user experience possible for shoppers in a multitude of different countries. This led Shopify to underpin its website content delivery capabilities with the service of a content delivery network (CDN). Unfortunately, the CDN service provider lacked a cloud delivery presence in Australia, a fast-growing market for Shopify. To accommodate the needs of Australia-based merchants and their end users located in Australia and New Zealand, Shopify searched for a way to ensure optimal website performance in both countries - without incurring massive infrastructure build-out costs; the cost to expand data centre capabilities in the region was prohibitively expensive. At the same time, website traffic was growing for Shopify in the US and Europe. To continue its differentiated capability of delivering high-performing websites, Shopify network engineers sought an affordable solution that could ensure fast website delivery anywhere in the world.
About The Customer
Shopify is an ecommerce platform that allows individuals and businesses to create online stores. Shopify currently hosts over 40,000 active online retailers, including: Amnesty International, General Electric, Tesla Motors, LMFAO, Foo Fighters, Encyclopedia Britannica, Tata Group, Evisu Jeans, DODOcase, Penny Arcade, CrossFit, GitHub, Evernote, and Epic Meal Time. Shopify was founded in 2006 by three snowboarding enthusiasts who wanted to create a better way to sell their snowboards online. Shopify has received $22 million in Series A and B funding from Bessemer Venture Partners, FirstMark Capital, Felicis Ventures, and Georgian Partners.
The Solution
After evaluating the capabilities and pricing of several CDNs, Shopify selected CDNetworks to enable its SaaS platform around the globe. “We chose CDNetworks, because they had the people and infrastructure in all the countries we needed,” explains Neufeld. “Moreover, they were able to provide evidence of superior site performance in our core and growing markets.” Since adopting CDNetworks, Shopify merchants have enjoyed 100 percent uptime of their content delivery network service. Not only does this optimise the end-user experience on their websites, it also helps Shopify grow its business. “We can attract those customers who want to focus on their business, not on the IT needed to run and optimise their website,” says Neufeld. In fact, as Figure 1 below illustrates, Shopify has found that current and prospective merchants value Shopify’s CDN capabilities so much that the company incorporates a description of CDNetworks in its website marketing.
Operational Impact
  • Streamlined page load times for more than 22 million products
  • Optimised online stores performance globally, including those in Australia and New Zealand
  • Leveraged CDN capabilities to attract prospective customers
Quantitative Benefit
  • 100% uptime of their CDN infrastructure
  • Streamlined page load times for more than 22 million products

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