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Simplifying Order Entry with Smart Device Scanning: A Case Study on Cardinal Health
Technology Category
- Sensors - Barcode Readers
- Sensors - Lidar & Lazer Scanners
Applicable Industries
- Healthcare & Hospitals
- Pharmaceuticals
Applicable Functions
- Logistics & Transportation
- Procurement
Use Cases
- Last Mile Delivery
Services
- Hardware Design & Engineering Services
The Challenge
Cardinal Health, a leading healthcare services company, was facing challenges with their product ordering process for pharmacy customers. The company, which specializes in the wholesale distribution of pharmaceuticals and medical products, was using embedded laser or LED scan engine devices to facilitate the pharmacy product ordering process. However, these devices had scan accuracy rates of around 70 percent, leading to potential errors and increased costs. Cardinal Health attempted to address this issue by leasing purpose-built scanner hardware to their customers, but found this solution to be lacking in speed and overall scan performance. The company then decided to test a more cost-efficient option with consumer device apps.
The Customer
Cardinal Health
About The Customer
Cardinal Health is a leading healthcare services company based in Dublin, Ohio. The company specializes in the wholesale distribution of pharmaceuticals and medical products, serving more than 100,000 locations including pharmacies, hospitals, ambulatory surgery centers, clinical laboratories, and physician offices. They employ 36,000 people worldwide, providing medical products to over 75% of hospitals in the US. Cardinal Health’s pharmacy distribution division caters to the needs of hospitals and pharmacies, enabling online ordering via their Order Express portal for various types of pharmacy products.
The Solution
Cardinal Health decided to replace their dedicated devices with Scandit’s barcode scanner enabled Order Express app. After testing several options, they found Scandit’s solution to be the best fit for their requirements in terms of accuracy, speed, and ease of use. The company launched their Order Express app on iOS and Android devices, which was initially built by a third-party vendor but is now managed by Cardinal’s internal IT team. The app has over 2,300 downloads and approximately 1,500 active users at the time of launch, and the company continues to encourage their customers to use their own smart devices to download the free Order Express app.
Operational Impact
Quantitative Benefit
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