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Solutions Squad Triumphs Over Smoke-Filled Offices
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Infrastructure as a Service (IaaS) - Backup & Recovery
Applicable Industries
- Professional Service
Applicable Functions
- Business Operation
- Facility Management
Use Cases
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
Genet Property Group, a longtime client of Solutions Squad Inc., faced an urgent situation when their office began filling with smoke. As a property management company that operates on billable hours, any downtime could severely impact their operations, including processing payments, leases, and coordinating showings. The VP of Operations at Genet immediately contacted David Moadab, Managing Partner at Solutions Squad, to address the issue. The primary concern was whether their critical business data was backed up, as any data loss could be catastrophic for their operations.
About The Customer
Solutions Squad Inc. is a managed service provider specializing in small business IT across various industries. They often act as the dedicated IT department for their clients, handling everything from network design to helpdesk support. One of their key offerings is providing robust backup solutions. One of their longtime clients, Genet Property Group, is a property management company that relies heavily on billable hours and requires zero downtime to maintain their business operations. Genet's servers are business-critical, and any disruption can halt essential activities like processing payments, managing leases, and coordinating property showings.
The Solution
Upon receiving the distress call from Genet Property Group, David Moadab of Solutions Squad immediately took action by remotely shutting down the servers and workstations to prevent any potential damage. He then drove to the Genet office to assess the situation. Fortunately, the smoke was not fire-related but was caused by a leaking AC unit. Genet was able to return to their office within two hours. However, even if the situation had been more severe, Solutions Squad had equipped Genet with remote access to their workstations, ensuring business continuity. Solutions Squad provides Genet with a comprehensive business continuity solution through Datto SIRIS. This device offers a significant upgrade from their previous tape backup system, which required manual handling and was prone to human error. Datto SIRIS automates the backup process, reducing data-related stress for both Genet and Solutions Squad. Additionally, Datto offers 24/7/365 support, ensuring that any issues are promptly addressed, further enhancing the reliability of the backup solution.
Operational Impact
Quantitative Benefit
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