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RingCentral > Case Studies > Southlands Christian Schools: Enhancing Communication with Cloud Phone Solution

Southlands Christian Schools: Enhancing Communication with Cloud Phone Solution

Applicable Industries

Education
Telecommunications

Use Cases

Personnel Tracking & Monitoring
Smart Campus

Services

Cloud Planning, Design & Implementation Services
System Integration

The Challenge

Southlands Christian Schools, a private educational institution catering to pre-school through high school students, faced a significant challenge when they decided to move their pre-school to 8th grade programs to a new campus. The move necessitated the selection of a new telephone system, as their existing on-premise Nortel BCM PBX system was proving difficult to manage. The system was outdated, and connecting the PRI to the PBX was a complex task. Moreover, restarting the system would put all users offline for up to 15 minutes, causing significant disruption. With over 100 employees on the school staff, the IT Administrator, Rainier Apolonio, was in need of a telecommunications system that was straightforward to use and manage.

About The Customer

Southlands Christian Schools is a private educational institution that provides education to students from pre-school through high school. The school, founded in 1979, is based in Walnut, California, and employs over 100 staff members. Southlands Christian Schools is accredited by the Association of Christian Schools International and the Western Association of Schools and Colleges. The school recently moved its pre-school through 8th grade programs to a new campus, which necessitated the implementation of a new telephone system.

The Solution

Rainier chose RingCentral as the new telecommunications system for Southlands Christian Schools. The decision was based on RingCentral's simple implementation process and easy-to-use features. As a cloud-based solution, RingCentral eliminated the need for infrastructure at each location, a major drawback Rainier found with other systems. Once plugged into an Internet connection, RingCentral was ready to go, making it an efficient and practical solution for the school's needs. The system also allowed for personal customization, saving Rainier hours of time by empowering his staff. With RingCentral, staff could reach one another with just a simple extension, individualize their phone preferences, and Rainier didn't have to get involved in small administrative details like changing department greetings.

Operational Impact

The implementation of RingCentral has significantly improved the communication system at Southlands Christian Schools. The staff members enjoy the features that RingCentral has to offer, such as custom hold music and the ability to have a business phone number, which allows them to maintain professionalism without having to give out their personal cell phone numbers. The cloud-based solution has not only met the school's needs but also provided additional useful features, enhancing the overall communication experience. The regular updates from RingCentral, providing new features and abilities for users, is something that Rainier particularly appreciates, as it continually improves the system's functionality and user experience.

Quantitative Benefit

Saved hours of administrative time by empowering staff to manage their phone preferences
Eliminated the need for infrastructure at each location, reducing setup and maintenance costs
Reduced downtime during system restarts from 15 minutes to virtually zero