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Spotlight: Generations Unlimited, Barnwell, SC
Technology Category
- Analytics & Modeling - Real Time Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Cities & Municipalities
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Real-Time Location System (RTLS)
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
- Training
The Challenge
Generations Unlimited faced several challenges in their operations. They needed to improve customer service and increase efficiency through continuous, real-time optimization. Additionally, they required a sophisticated reporting system with ad-hoc reporting tools to better manage their operations. Another significant challenge was the need for a rider-facing self-service portal and mobile app to increase rides per hour. The organization also needed to ensure automatic software updates and upgrades to keep their systems current and efficient.
About The Customer
Generations Unlimited is a transportation service provider based in Barnwell, South Carolina. They focus on offering reliable and efficient transportation solutions to their customers. The organization aims to enhance customer satisfaction by providing timely and optimized transportation services. With a small team, Generations Unlimited is dedicated to leveraging technology to improve their operations and service delivery. They are committed to continuous improvement and innovation to meet the evolving needs of their customers.
The Solution
To address these challenges, Generations Unlimited implemented Ecolane's DRT scheduling and dispatching software, which features real-time continuous optimization. This software helps in maintaining high on-time performance (OTP) by keeping trips moving based on driver performance. They also adopted Ecolane Touch Screen MDT software for real-time arrival and departure information, along with electronic signature capture and pre and post-trip inspection modules on MDT. Additionally, they integrated GTFS for public transportation and utilized the advanced Ecolane Reporting System with ad-hoc reporting tools. To enhance customer experience, they introduced a rider-facing online self-service portal and Ecolane Mobile for trip booking. They also integrated Alexa for trip booking and used SMS text messaging to announce vehicle arrivals. An interactive voice response interface was implemented for call notifications, and a rider feedback module was added to gather customer insights.
Operational Impact
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