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Case Studies > Spotlight: San Joaquin RTD

Spotlight: San Joaquin RTD

Technology Category
  • Functional Applications - Fleet Management Systems (FMS)
  • Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
  • Transportation
Applicable Functions
  • Business Operation
  • Logistics & Transportation
Use Cases
  • Fleet Management
  • Predictive Maintenance
  • Remote Asset Management
Services
  • Software Design & Engineering Services
  • System Integration
The Challenge
San Joaquin RTD faced several challenges in providing a Mobility as a Service (MaaS) solution to the general public and disabled riders. They needed a mobile app that could securely process credit card payments and display a map covering the appropriate service areas. Additionally, they aimed to operate more efficiently and streamline internal operations. A significant part of their challenge was to offer demand response services to all riders, especially those with mobility restrictions.
About The Customer
San Joaquin Regional Transit District (RTD) is a public transportation provider in the United States, serving the residents of San Joaquin County, California. RTD offers a range of transit services, including fixed-route bus services, commuter services, and demand response services for individuals with mobility restrictions. The organization is committed to providing safe, reliable, and efficient transportation options to enhance the quality of life for its community. With a focus on innovation and customer satisfaction, RTD continually seeks to improve its services and operations through the adoption of advanced technologies and solutions.
The Solution
To address these challenges, San Joaquin RTD implemented Ecolane DRT, a completely automated scheduling and dispatching software. This solution streamlined their operations by automating the scheduling and dispatching processes. Additionally, they deployed Ecolane Touch Screen MDT software with turn-by-turn navigation running on Android tablets, which enhanced the efficiency of their fleet management. The advanced mobile app developed for this program was capable of accepting credit card payments, providing a portal for riders to book and manage trips, and sending push notifications. This comprehensive solution empowered riders to register on the fly and book their trips either through the mobile app or by calling dispatch, giving them control in the palm of their hands.
Operational Impact
  • The implementation of Ecolane DRT and Touch Screen MDT software significantly improved the efficiency of San Joaquin RTD's operations.
  • The advanced mobile app provided riders with a user-friendly interface to book and manage their trips, enhancing customer satisfaction.
  • The automated scheduling and dispatching software streamlined internal processes, allowing RTD to operate more efficiently.

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