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Standardizing Operational Knowledge for Barilla through IoT
Technology Category
- Functional Applications - Manufacturing Execution Systems (MES)
Applicable Industries
- Education
- Paper & Pulp
Applicable Functions
- Facility Management
- Quality Assurance
Use Cases
- Virtual Training
- Visual Quality Detection
Services
- Testing & Certification
- Training
The Challenge
Barilla, the world's largest pasta manufacturer, was facing challenges in capturing and distributing operational knowledge on the factory floor. The majority of their production facilities were still relying on paper work instructions, which were easy to damage, time-consuming to replace, and difficult to update. This traditional method of instruction also made it difficult to standardize procedures across different production sites, leading to inconsistencies in operations. Additionally, the company was losing valuable knowledge resources as experienced employees retired. The feedback process was complex, with frontline workers leaving notes on paper instructions to content creators. The need for a more efficient, digital solution was evident.
About The Customer
Barilla is the world's largest pasta manufacturer, known for its exceptional standards in production. The company operates numerous production facilities worldwide, each with its own set of operational procedures. Barilla's frontline workforce is actively involved in the creation of its standards, and they are often the subject matter experts. However, the company was facing challenges in capturing and distributing this operational knowledge, particularly as experienced employees retired. The need for a more efficient, digital solution to capture and distribute operational knowledge was evident.
The Solution
Barilla partnered with SwipeGuide to implement digital work instructions, revolutionizing the way they capture and distribute operational knowledge. This digital framework allowed for the distribution and improvement of operational knowledge with a bottom-up approach. The most up-to-date and approved version of each work instruction was made available on smartphones, tablets, and wearables within the production facility. Frontline teams were able to deliver critical feedback, process improvements, and other key insights directly into the SwipeGuide platform, empowering continuous improvement. The digital instructions also improved product quality by ensuring tasks were done more quickly and accurately. The solution also facilitated more efficient onboarding, training, and retraining, improving knowledge retention. SwipeGuide's mobile delivery and intuitive, visual design ensured successful adoption and retention among users of all ages.
Operational Impact
Quantitative Benefit
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