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State Agency CIO Seeks to Stop Organizational Finger-Pointing with NETSCOUT
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
Services
- Software Design & Engineering Services
- System Integration
The Challenge
The Department of Human Services (DHS) agency was facing several IT challenges, including ongoing issues that required time-consuming war room sessions to resolve. The agency was also dealing with budget limitations and a drive to modernize. The IT team was managing numerous third-party solutions across dispersed government agency delivery environments, leading to a lot of finger-pointing when service issues surfaced. The lack of end-to-end visibility presented other IT challenges. For example, the IT team was expected to address response time inconsistencies for a server located in a data center being used as a common facility. The agency also needed to deploy additional network taps to help monitor traffic entering the agency data center.
About The Customer
The Department of Human Services (DHS) agency delivers important benefit programs to the State’s citizens. The DHS’s responsibilities encompass programs that include financial and food assistance, public housing, employment, and child care services. With the largest departmental budget in the state, the DHS leverages the efforts of more than 2,000 employees working at both central and regional offices across this U.S. State in delivering services as close to the recipients as possible. The DHS’s internal information technology (IT) team manages data center, network, application, and security service delivery, while also providing technical support to numerous other State agencies. While this IT team reports to the State Chief Information Office (CIO) in terms of governmental reporting, they have overall responsibility for daily oversight of the government agency technology environments they manage.
The Solution
The DHS IT team addressed the State’s Strategic Plan goals and ongoing tactical challenges by deploying the nGeniusONE Service Assurance platform with InfiniStreamNG (ISNG) software appliance technology in their data center and network environments. The patented NETSCOUT® Adaptive Service Intelligence™ (ASI) technology hosted in the ISNG software appliance generates smart data for the smarter analytics provided in nGeniusONE views and reports. nGeniusONE provides contextual analysis of this smart data and visualizes complex and geographically dispersed government service delivery environments. The IT team also deployed the nGenius Packet Flow Operating System (PFOS™) software for 10G switches operating on a NETSCOUT-certified PFS 5010 commercial-off-the-shelf (COTS) platform sourced by a third-party provider. In addition, the IT team met their need for NetFlow collection support on their VMware platforms by deploying the nGenius Flow Collector software appliance.
Operational Impact
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