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Stream > Case Studies > Streamlining Communication in EdTech: A Case Study on Compass Education
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Streamlining Communication in EdTech: A Case Study on Compass Education

Technology Category
  • Cybersecurity & Privacy - Security Compliance
  • Sensors - Magnetometers
Applicable Industries
  • Education
  • National Security & Defense
Applicable Functions
  • Quality Assurance
  • Sales & Marketing
Use Cases
  • Personnel Tracking & Monitoring
  • Tamper Detection
Services
  • System Integration
The Challenge
Compass Education, Australia's leading school management software provider, faced a significant challenge in streamlining communication for its three million daily active users, including teachers, school staff, parents, and students. The company needed to build an in-app chat solution to meet the increasing user demand for a more efficient and real-time communication tool. However, building an in-house chat solution would be resource-heavy and delay its product roadmap. The company historically relied on email, third-party messengers, and phone calls, which were time-consuming for school staff and teachers and created a disjointed communication flow. The need for a native messaging solution only grew as Compass Education expanded operations into multiple countries.
About The Customer
Compass Education is Australia's leading school management software provider. The enterprise's mission is to bring teachers, parents, and students together in one place for everything school-related. With over two thousand schools and three million daily active users to manage, Compass Education aims to streamline user-to-user communication. The company noticed increasing user demand for a more efficient and real-time communication tool, especially as school staff, students, and families navigated the return to the classroom post-COVID. They needed a platform to enable instant messaging, seamless collaboration, and quick resolution of queries.
The Solution
Compass Education decided to buy a third-party API and began vetting Stream and alternative chat providers. The company evaluated each API based on its feature-richness, scalability, customization, technical documentation, pricing, security, and customer support. They chose Stream's React and React Native chat SDKs as they were scalable, met their required security compliance standards, and offered robust customer support. Compass Education integrated Stream's chat SDKs into its web platform, Android, and iOS apps, enabling users to access the new in-app messaging module, CompassConnect, from a browser or mobile device. Stream's customer success team provided timely support, thorough guidance, and prompt resolution of any issues they encountered during the integration process.
Operational Impact
  • The integration of Stream Chat enabled Compass Education to launch its new in-app messaging module, CompassConnect, simplifying communication and adding engaging new user features. These features include file-sharing, threaded replies, and group chat channels. They also introduced helpful administrative functionalities like moderation, a holistic permissions dashboard, and GDPR compliance. The introduction of CompassConnect has been a game changer for multimedia and file sharing, allowing school staff to message each other and share documents easily. The solution also supports group chat, which is very helpful for larger schools. The integration and adoption of Stream Chat have been a massive success for the Compass Education team so far.
Quantitative Benefit
  • Compass Education onboarded nearly five thousand active users during the pilot phase of rolling out Stream Chat via CompassConnect.
  • The company plans to offer the chat feature to their complete user base by the end of the year.
  • Stream Chat's threaded replies feature streamlined the process of searching for specific conversation threads, improving user experience.

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