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Veeva Systems > Case Studies > Streamlining Material Review and Approval Process at Exact Sciences
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Streamlining Material Review and Approval Process at Exact Sciences

Applicable Industries
  • Cement
  • Education
Use Cases
  • Personnel Tracking & Monitoring
  • Time Sensitive Networking
Services
  • System Integration
  • Training
The Challenge
Exact Sciences, a molecular diagnostics company, was grappling with an inefficient medical, legal, and regulatory (MLR) review process. The company was using different technologies for MLR review across its various business units, with no enterprise solution or integrations in place. This lack of uniformity and integration was causing inefficiencies and slowing down the review and approval process. The company also lacked dedicated roles for managing the MLR review process, with senior vice presidents often taking on the task. The challenge was to streamline and optimize the MLR review process, implement a scalable technology solution, and change the company culture around MLR.
About The Customer
Exact Sciences is a biotech company based in Madison, Wisconsin, United States. The company specializes in molecular diagnostics, providing non-invasive, patient-friendly screening technologies for the early detection of cancer. The company's mission is to combine science and technology to create revolutionary products that can help detect cancer early and in a more accurate manner. The company was facing challenges with its medical, legal, and regulatory (MLR) review process, which was inefficient and lacked a unified technology solution. The company sought to streamline this process and implement a scalable technology solution.
The Solution
Chris Larsen, the director of Commercial Services at Exact Sciences, took on the task of improving the MLR review process. She started by assessing the existing process, from who was involved to how content moved from system to system. After considering various vendors, she chose Veeva Vault PromoMats as the technology solution for its ability to meet all requirements and scale with the business. The implementation was rolled out in stages, with domestic units going live before international ones. This phased approach allowed for adjustments and improvements to be made based on feedback and observations. Alongside the technology implementation, Larsen also made significant role shifts. She introduced dedicated roles for managing the MLR review process and getting content into Vault PromoMats. She also encouraged senior leaders to delegate MLR review tasks to their teams, thereby broadening the review process.
Operational Impact
  • The implementation of Veeva Vault PromoMats and the restructuring of roles within the MLR review process led to significant operational improvements at Exact Sciences. The new system and process changes have streamlined the review and approval process, making it more efficient and effective. The introduction of dedicated roles for managing the MLR review process has freed up senior leaders to focus on other strategic tasks. The company is now better positioned to create meaningful content with speed and scale. Furthermore, the new system is scalable, ensuring that it can support the company's growth in the future. The company is also priming for modular content, which will further enhance the efficiency of the review process.

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