Download PDF
Streamlining Operations: A Case Study on Texas Department of Family and Protective Services
Technology Category
- Analytics & Modeling - Process Analytics
- Infrastructure as a Service (IaaS) - Public Cloud
Applicable Industries
- Education
- Equipment & Machinery
Use Cases
- Personnel Tracking & Monitoring
- Virtual Training
Services
- System Integration
- Training
The Challenge
The Texas Department of Family and Protective Services (DFPS) is a government agency that processes over 40,000 requests for records annually. The agency, established in 2004, is responsible for adult protective services, child protective services, childcare investigations, prevention and early intervention, and statewide intake. The DFPS manages the records of people under its care over many years, providing them to law enforcement, prospective adoptive parents, former foster youth, protective agencies from other states, and in response to legal proceedings. However, the agency faced significant challenges in managing this high volume of work. They used tools such as SharePoint, Microsoft Word, e-mail memos, and Excel spreadsheets, but these were insufficient for their needs. Information was stored in different places, leading to a lot of back and forth that made their work complex. Additionally, they faced setbacks in keeping their information up to date, with some updates taking up to a year. This was a significant problem for people who needed the agency to make quick decisions about childcare, custody, housing, restraining orders, etc.
About The Customer
The Texas Department of Family and Protective Services (DFPS) is a government agency established in 2004. The agency is focused on adult protective services, child protective services, childcare investigations, prevention and early intervention, and statewide intake. The DFPS investigates charges of abuse, exploitation, and abuse of children, elderly adults, and adults with disabilities. The agency manages the records of people under its care over many years, providing them to law enforcement, prospective adoptive parents, former foster youth, protective agencies from other states, and in response to legal proceedings. The agency processes over 40,000 requests for records every year and has seen a 49% increase in demand for records process requests since 2015.
The Solution
The DFPS turned to SweetProcess to streamline its operations. Unlike their previous system, SweetProcess was not just another document storage system, but a tool that simplified their entire workflow. The software's unique features, such as the ability to track staff engagement, made it an attractive solution for the agency. SweetProcess had a significant impact on the DFPS's business process documentation. The organization had previously documented its business processes in manuals, but these were cumbersome and scattered. SweetProcess helped them to eliminate this complexity with its easy design and features. The software also facilitated seamless employee onboarding and training. New employees could access step-by-step work instructions, making the training process much easier. Additionally, SweetProcess offered cloud-based storage that was easily accessible remotely. The organization could create different access levels on different projects for employees, and work information was created and stored in the software, accessible to relevant parties.
Operational Impact
Quantitative Benefit
Related Case Studies.
Case Study
Smart Water Filtration Systems
Before working with Ayla Networks, Ozner was already using cloud connectivity to identify and solve water-filtration system malfunctions as well as to monitor filter cartridges for replacements.But, in June 2015, Ozner executives talked with Ayla about how the company might further improve its water systems with IoT technology. They liked what they heard from Ayla, but the executives needed to be sure that Ayla’s Agile IoT Platform provided the security and reliability Ozner required.
Case Study
IoT enabled Fleet Management with MindSphere
In view of growing competition, Gämmerler had a strong need to remain competitive via process optimization, reliability and gentle handling of printed products, even at highest press speeds. In addition, a digitalization initiative also included developing a key differentiation via data-driven services offers.
Case Study
Predictive Maintenance for Industrial Chillers
For global leaders in the industrial chiller manufacturing, reliability of the entire production process is of the utmost importance. Chillers are refrigeration systems that produce ice water to provide cooling for a process or industrial application. One of those leaders sought a way to respond to asset performance issues, even before they occur. The intelligence to guarantee maximum reliability of cooling devices is embedded (pre-alarming). A pre-alarming phase means that the cooling device still works, but symptoms may appear, telling manufacturers that a failure is likely to occur in the near future. Chillers who are not internet connected at that moment, provide little insight in this pre-alarming phase.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
Integration of PLC with IoT for Bosch Rexroth
The application arises from the need to monitor and anticipate the problems of one or more machines managed by a PLC. These problems, often resulting from the accumulation over time of small discrepancies, require, when they occur, ex post technical operations maintenance.
Case Study
Robot Saves Money and Time for US Custom Molding Company
Injection Technology (Itech) is a custom molder for a variety of clients that require precision plastic parts for such products as electric meter covers, dental appliance cases and spools. With 95 employees operating 23 molding machines in a 30,000 square foot plant, Itech wanted to reduce man hours and increase efficiency.