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Streamlining Property Management Processes at Northgate with IoT
Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
Applicable Industries
- Buildings
Applicable Functions
- Maintenance
Use Cases
- Time Sensitive Networking
Services
- System Integration
The Challenge
Northgate PLC, the UK’s largest commercial vehicle rental provider, was facing a significant challenge in managing a high volume of property-related requests. With an average of 40 requests per day, totaling 800 a month, the company was struggling to manage these requests effectively through their manual approach. The requests varied greatly, from flooded customer toilets to roof repairs, adding to the complexity of the task. The company recognized the need for a system that would allow them to manage tickets more effectively, coordinate the required actions, and monitor the progress of these jobs through to completion. The lack of a streamlined process resulted in ambiguity and inefficiency, hindering Northgate's ability to provide high-quality service.
About The Customer
Northgate PLC is the largest commercial vehicle rental provider in the UK. The company is based in Darlington, County Durham, and operates a fleet of over 100,000 vehicles in the UK and Spain. As a large commercial organization, Northgate receives a high volume of property-related requests, averaging around 40 per day and totaling 800 a month. The company strives to provide a high-quality service and aims to acknowledge these requests within the first 10 minutes of receipt.
The Solution
Northgate turned to Info Exchange’s CAFM module to address their challenges. The software solution enabled the Northgate team to manage their workload far more effectively and capture much more detail relating to each job. This provided them with greater transparency over the requests they received, reducing ambiguity and enabling Northgate to provide a better service. The software allowed them to add photographs, supporting documentation, email conversations, purchase orders, and costings to a job, giving everyone involved visibility of much more supporting detail associated with each request. The use of software also minimized the amount of time spent dealing with the requests, allowing site managers to concentrate on the task in hand and reducing their administrative burden. The implementation of remote forms also made it much quicker for users to log on to the system and record property maintenance tickets, regardless of their location.
Operational Impact
Quantitative Benefit
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