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SWNS Media Group has doubled their productivity with Atera
Technology Category
- Analytics & Modeling - Predictive Analytics
- Platform as a Service (PaaS) - Device Management Platforms
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Predictive Maintenance
- Remote Asset Management
- Remote Control
Services
- Software Design & Engineering Services
- System Integration
The Challenge
SWNS Media Group's in-house IT team, led by Technical Lead John Merrick, faced significant challenges managing IT operations across nine global offices. The team was overwhelmed with numerous tickets and lacked clear patch management policies. This situation led to inefficiencies, slow response times, and difficulties in cross-departmental collaboration. The team needed a solution that could streamline their processes, improve visibility into remote devices, and enhance overall control, reporting, and analytics capabilities.
About The Customer
SWNS Media Group (SWNS) is a prominent media company that creates and delivers high-quality news content to some of the world's largest publishers. The company operates nine global offices and has an in-house IT team responsible for managing the technological infrastructure. Led by Technical Lead John Merrick, the IT team faced numerous challenges, including an overload of tickets, lack of visibility into remote devices, and inefficient manual processes. The team sought a solution to improve their efficiency, response times, and cross-departmental collaboration.
The Solution
To address these challenges, SWNS Media Group implemented Atera, a comprehensive IT management platform. Atera allowed the IT team to replace multiple manual updates with a single agent installation, saving significant time per laptop. The platform provided complete visibility and control over remote devices, enabling the team to automate manual and repetitive tasks. This automation reduced the open ticket count from 150 to 15, freeing up two team members for other tasks. Additionally, Atera's Open AI-powered script generator significantly reduced scripting time from 30 minutes to 30 seconds, further enhancing the team's efficiency. The implementation of Atera transformed the IT team's operations, making them more proactive, efficient, and collaborative.
Operational Impact
Quantitative Benefit
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