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FusionCharts > Case Studies > SysAid empowers clients to manage IT in their organization using FusionCharts
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SysAid empowers clients to manage IT in their organization using FusionCharts

Technology Category
  • Application Infrastructure & Middleware - Data Visualization
Applicable Industries
  • Software
Applicable Functions
  • Business Operation
Services
  • Software Design & Engineering Services
The Challenge
SysAid is a developer and provider of management software solutions for the internal Help Desk and external Customer Service desk. It continually strives to simplify the dynamic challenges that service professionals face daily, by offering uncompromising performance and the latest in state-of-the-art software technology. SysAid's management tools are currently deployed in over 50,000 organizations and multiple industries across the globe. SysAid has a manager dashboard that brings together a visual realtime view of the state of the IT affairs in an organization. However, they needed a solution to make this data more visually appealing and interactive.
About The Customer
SysAid is a developer and provider of IT management software solutions. Their flagship products are SysAid IT for the internal IT Help Desk and SysAid CSS for the external Customer Service Desk. They aim to simplify the dynamic challenges that service professionals face daily by offering high-performance and the latest in state-of-the-art software technology. SysAid's management tools are currently deployed in over 50,000 organizations and multiple industries across the globe.
The Solution
SysAid chose to integrate FusionCharts into their manager dashboard. FusionCharts helps create animated and interactive Flash charts for web and desktop applications. It livens up applications by converting monotonous data into exciting visuals. SysAid makes use of FusionCharts and FusionWidgets for its manager dashboard. The SysAid team found the integration of FusionCharts with SysAid a very simple process. The choice of FusionCharts was influenced by its well-arranged website, the ease of testing and understanding the functionality of FusionCharts, and the convenient OEM license.
Operational Impact
  • Integration of FusionCharts with SysAid was a simple process.
  • The manager dashboard became more visually appealing and interactive.
  • The data representation became more engaging with the use of animated and interactive Flash charts.
Quantitative Benefit
  • SysAid's management tools are deployed in over 50,000 organizations worldwide.
  • The use of FusionCharts has improved the visual representation of data on the manager dashboard.

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