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SYSCO Baltimore Increases Routing Efficiency and Productivity
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
Applicable Industries
- Food & Beverage
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
Services
- Software Design & Engineering Services
- Training
The Challenge
SYSCO Baltimore faced increasing distribution costs and needed to maintain a high level of customer service. The manual routing process was time-consuming and inefficient, leading to a search for a software solution to optimize delivery routes and reduce costs. The company aimed to improve productivity and ensure timely deliveries while adhering to DOT laws.
About The Customer
SYSCO Corporation is the largest foodservice marketing and distribution organization in North America, with 145 operating companies in the United States. SYSCO Baltimore, located just south of Baltimore, Maryland, has a rich history dating back to 1919 when it was founded as Smelkinson Brothers Corporation. In 1988, it became part of the SYSCO Corporation. Today, SYSCO Baltimore serves over 10,000 customers in central Maryland, Northern Virginia, and the District of Columbia, delivering quality products to foodservice operations such as restaurants, country clubs, healthcare and educational institutions, and lodging establishments. The company values customer satisfaction and has a strong focus on maintaining and nurturing customer relationships.
The Solution
SYSCO Baltimore implemented Roadnet, a tactical daily routing tool from Omnitracs Roadnet Technologies, to optimize delivery routes, balance profitability, and enhance customer service. The software allowed SYSCO Baltimore to efficiently plan their routes, running 110 daily standard routes. Enhancements to Roadnet have significantly reduced daily maintenance time, allowing the routing team to focus on actual routing and meeting customer time windows. The software has also minimized driver overtime and reduced routing time and mileage. SYSCO Baltimore's routing staff has benefited from the Omnitracs Roadnet University program, which has provided them with valuable insights and user-friendly tips to make the software easier to work with.
Operational Impact
Quantitative Benefit
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