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Tableau > Case Studies > Tableau Drives Operations Performance for Financial Services Firms
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Tableau Drives Operations Performance for Financial Services Firms

Technology Category
  • Application Infrastructure & Middleware - Data Visualization
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
Use Cases
  • Predictive Quality Analytics
Services
  • Data Science Services
The Challenge
National Financial Partners (NFP) faced a significant challenge in monitoring and analyzing policy processing response rates for over 1,000 open cases. They needed to measure and report the performance of its insurance carriers to improve operational efficiencies and increase customer satisfaction. The Accounting Department was tasked with processing thousands of commission payments to its brokers. Its primary focus was to identify anomalies based on expected values and historical data. NFP was seeking an effective front-end application for data analysis and reporting. Compatibility with Microsoft SQL Server and Excel was critical. PowerPoint integration was also required due to the number of presentations that are given to company executives and to its insurance carriers. The primary evaluation criteria for the application were: (1) it had to be visual and easy to learn, (2) it had to be deployable without servers, IT consultants, and a long implementation cycle, and (3) it had to snap into the existing IT infrastructure.
About The Customer
National Financial Partners (NYSE:NFP) is a national network of independent financial advisors consisting of over 165 owned and more than 210 affiliated firms in 41 states and Puerto Rico. They specialize in life insurance and wealth transfer, corporate and executive benefits, and financial planning and investment advisory. NFP’s Field Technology Department is responsible for supporting Operations and Accounting. This includes collecting and analyzing key business data related to policy case processing by its insurance carriers.
The Solution
NFP selected Tableau Professional as their solution. Tableau allowed NFP to connect to data in Excel, Access, and SQL Server. Tableau’s “visual analysis” enabled case administrators to find the important trends, relationships, and outliers in large quantities of data quickly and effectively. According to Brandon Nichols, Assistant VP Firm Technology, “Using Tableau, I am able to quickly drill down into large sets of data and find relationships that would have taken 10x as long with traditional query tools.”
Operational Impact
  • Tableau's visual analysis enabled case administrators to find important trends, relationships, and outliers in large quantities of data quickly and effectively.
  • Tableau allowed NFP to connect to data in Excel, Access, and SQL Server, integrating seamlessly into their existing IT infrastructure.
  • Tableau's ease of use and quick deployment without the need for servers, IT consultants, and a long implementation cycle made it an ideal solution for NFP.

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