TCO Reduction through Vendor Consolidation

Technology Category

Analytics & Modeling - Real Time Analytics
Networks & Connectivity - Network Management & Analysis Software

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Services

System Integration

The Challenge

One of the largest carrier service providers (CSPs) in North America has been investing in multiple vendors and their separate service assurance products for years. Each of these vendors provides a partial view of the network, but complete end-to-end visibility is absent. The carrier has been spending millions each year on service assurance products alone. It has become a heavy burden to the CSP on both CAPEX and OPEX to expand, maintain and operate the disparate products from these many vendors. The CSP made the strategic decision to consolidate vendors for service assurance products in order to reduce CAPEX and OPEX. They needed one single solution for their complex network that delivers end-to-end visibility and improved Total Cost of Ownership (TCO).

About The Customer

The customer is one of the largest carrier service providers (CSPs) in North America. They have been investing in multiple vendors and their separate service assurance products for years. Each of these vendors provides a partial view of the network, but complete end-to-end visibility is absent. The carrier has been spending millions each year on service assurance products alone. It has become a heavy burden to the CSP on both CAPEX and OPEX to expand, maintain and operate the disparate products from these many vendors.

The Solution

The solution provided by NETSCOUT involved the use of their nGeniusONE® service assurance platform. This platform delivers the most comprehensive end-to-end visibility on the most complex of networks. It is the only service assurance solution in the market that encompasses RAN, Core, and IMS monitoring - with integrated Packet Flow Switch (PFS) and business analytics capabilities. The InfiniStreamNG™ COTS probes leverage Adaptive Service Intelligence™ (ASI) technology to deliver pervasive visibility and Smart Data across the complete service delivery chain cost-effectively. The nGeniusONE service triage workflow, with an effective drill-down troubleshooting path from sessions to packets, reduces OPEX by enabling Operations Teams to quickly identify the problem and pinpoint the root cause of the problem.

Operational Impact

The NETSCOUT® service assurance solution delivers complete visibility into networks while reducing TCO.
The CSP was able to gain 100% end-to-end visibility into complex service delivery path with a single pane of glass.
The CSP was able to save millions a year by reducing the need for drive test.

Quantitative Benefit