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Ted’s Montana Grill: Something’s Got to Give, but Why is it Always the Training Budget?
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Food & Beverage
Applicable Functions
- Human Resources
Services
- Cloud Planning, Design & Implementation Services
- System Integration
- Training
The Challenge
The Food & Beverage industry faces the highest turnover rate among all industries, with training often being task-based and lacking in soft skills or leadership development. Many employees in this sector are in their first job, presenting a unique challenge. Additionally, financial pressures from healthcare costs, slow economic recovery, and potential minimum wage increases have led restaurants to trim budgets, often cutting developmental training first. This raises the question of whether reducing investment in training ultimately costs more than it saves.
About The Customer
Ted’s Montana Grill (TMG) is an American restaurant chain committed to employee development. The company, led by Heather Dunn, Director of Training, identified high turnover as a costly issue and decided to invest in talent development. TMG required a flexible, mobile, and affordable e-learning platform to manage training across 16 stations. The company sought to evolve staff competencies, including self-leadership, to improve overall organizational effectiveness and employee satisfaction.
The Solution
TMG implemented CD2 Learning, a comprehensive content delivery system with built-in authoring tools, gamification, social collaboration, content management, tracking, storage, versioning, and reporting. This cloud-based platform is accessible from any device, making it ideal for TMG’s needs. CD2 Learning provided a customized talent development platform that combined The Ken Blanchard Companies’ leadership content (SLII®) with CD2’s Talent Development Toolkit and Learning Process Map. This solution enabled TMG to create a common language of leadership, focus on growth and development, and improve communication and organizational effectiveness. The platform also supported micro-learning, allowing for flexible, affordable, and engaging training through gamification and instant assessments.
Operational Impact
Quantitative Benefit
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