Telco’s Partner Management System

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)
Functional Applications - Product Lifecycle Management Systems (PLM)

Applicable Industries

Telecommunications

Applicable Functions

Business Operation
Sales & Marketing

Use Cases

Fleet Management
Predictive Maintenance

Services

Software Design & Engineering Services
System Integration

The Challenge

Continuous feedback was being exchanged as the functionality was developed and demoed to various stakeholders. Role-based data control was essential, where the admin user had access to all Telco and Customer data, Telco users had access to only their Customer data, and Customers had access to only their data. The password expired every 24 hours, forcing users to change it upon login. Admin users needed the ability to select multiple Work Orders and update the Approval and Fulfilment Status. Additionally, there was a need for Admin users to upload Partner Transactions using a delimiter-separated file. Rich dashboard reports were required to provide a complete overview of the system and actions that required the Admin user's attention, along with exhaustive drill-down reports.

About The Customer

The customer is a niche telecom consulting, business intelligence, and technology solutions provider with an exclusive focus on the IT & Telecommunications industry. Their team has decades of international experience in the IT & telecom industry, having previously worked with or within large telecom companies. The Partner Management System required a new interface for customers and Telcos to access their data. WaveMaker was adopted to improve and upgrade the system with a quick turnaround time.

The Solution

The existing partner management application is used by telecom companies to manage their customer billing of partner products. Key system functionalities included providing a flexible way of managing partners, products, and orders, order generation defining the relationship between the telco, partner, and customer, and a rich dashboard for various reports. Recent upgrades included features such as recent activities awaiting action (new product, customer pricing, failed order), feeds and notifications in the dashboard, role-based access for various pages/functionalities, password expiry every 2 months along with a password reset facility, and the ability to create and modify new products, their pricing, and revenue share.

Operational Impact

With the new system, various types of users (Telco and Partner users) were able to control customer users easily.
Simplified product management, streamlined and connected information, and measurable and upfront results were some of the major changes made.
A rich dashboard provided the right amount of content at the right time.

Quantitative Benefit