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Case Studies > Telefónica de España: $1 Billion GAIN from Smarter Real Estate Management

Telefónica de España: $1 Billion GAIN from Smarter Real Estate Management

Applicable Industries

Telecommunications

Applicable Functions

Business Operation
Facility Management

Use Cases

Building Automation & Control
Building Energy Management

Services

Cloud Planning, Design & Implementation Services
Software Design & Engineering Services
System Integration

The Challenge

The Telefónica Inmobilario (TI) group faced the challenge of managing an extensive real estate portfolio spread across 50 countries. The primary issues included geographical disparity of employees and locations, incomplete and scattered property data, and the need for a consolidated view of all real estate assets. The existing data was fragmented across multiple databases, making it difficult to manage space usage, lease contracts, and building operations efficiently. The TI group aimed to bring all this information together in one system to save time and money, optimize space usage, and provide a self-service portal for employees and subcontractors.

About The Customer

Telefónica de España is the largest telecommunications operator in the Spanish and Portuguese-speaking world, with a presence in 50 countries across five continents. The organization has an extensive real estate portfolio, managed by the Telefónica Inmobilario (TI) group. The TI group is responsible for property management, administration, projects, and building operations. With over 7,500 properties in Spain alone, including offices, commercial spaces, and telecom facilities, the group needed a comprehensive solution to manage its real estate assets efficiently. The GAIN (Gestor de Activos INmobiliarios) project was initiated to achieve this goal, ultimately saving the company over $1 billion.

The Solution

The TI group implemented the GAIN project using ARCHIBUS as the primary tool to consolidate and manage its real estate assets. The project involved collecting and refining data from various sources, including Access databases and CAD drawings, and integrating them into a centralized system. The group also developed a self-service portal for employees and subcontractors, allowing them to access and manage space usage information, lease contracts, and building operations. The IT department played a crucial role in maintaining standards and processes, ensuring the system's reliability and support. DBAssociates of Belgium assisted in overcoming internal resistance and establishing management commitment to the project.

Operational Impact

The GAIN project enabled TI staff to view all data and drawings related to the organization's real estate holdings in one system, including pictures, formal documents, and plans.
Contract management tools were implemented, linking rooms with their leases and space measurements, allowing for easy monitoring and maintenance of conditions.
The system now tracks changes in real-time, with employee data refreshed monthly via an interface with Telefónica de España's Human Resources system (META4).

Quantitative Benefit

Saved over $1 billion by rationalizing real estate holdings and processes worldwide.
Reduced the time to close work orders, with one work request received every two minutes.
Optimized space usage across the organization, leading to significant time-savings.