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Texas A&M University System Integrates Scattered Lines of Communication
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Education
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Infrastructure Inspection
- Regulatory Compliance Monitoring
Services
- Cloud Planning, Design & Implementation Services
- System Integration
The Challenge
The Texas A&M University System, one of the largest and most complex systems of higher education in the United States, was facing a challenge with its hotline systems. The hotlines, which served various purposes such as providing a confidential place for employees to clarify policy and report concerns, were scattered throughout the A&M System. There were hotlines for security, student safety, research impropriety, human resources, ethics, and financial fraud, among others. However, these hotlines were managed by each of the universities and agencies within the A&M System, resulting in a lack of a big picture perspective. The university system realized that it should track these risks as a system rather than piece by piece, but each university still needed to manage its own sub-set of issues.
About The Customer
The Texas A&M University System is one of the largest and most complex systems of higher education in the United States. It consists of eleven universities, eight state agencies, and a health science center. The Texas A&M University System educates more than 110,000 students and reaches more than 15 million people each year through service. The system is committed to maintaining the highest ethical standards and principles, and it needed to bring multiple universities and agencies into a single, centralized system that would help protect against anything that could put the institutions, agencies, staff, or students at risk.
The Solution
To address this challenge, the A&M System, with support from the Board of Regent’s Committee on Audit, selected EthicsPoint® incident management system to provide a centralized structure. The system was customized to bring all of the hotline resources together and analyze system-wide risks with a centralized, integrated reporting function. Each institution and agency within the A&M System was given a unique reporting structure to gain deeper insight into its risk areas. With EthicsPoint in place, all reports automatically trigger a notification for the Chief Auditor, along with the Manager of Investigative Audit Services, the Deputy General Counsel, and two designated employees from the institution or agency involved. This setup ensures that any issue will be documented and handled correctly, allowing for a higher level of oversight and more consistency in how reports are handled.
Operational Impact
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