The Barracuda Message Archiver Restores Order in the City of Lebanon

• Application Infrastructure & Middleware - Data Exchange & Integration
• Application Infrastructure & Middleware - Database Management & Storage
• Cybersecurity & Privacy - Security Compliance

• Cities & Municipalities

• Business Operation
• Quality Assurance

• Regulatory Compliance Monitoring

• Cybersecurity Services
• System Integration

As a government institution, the City of Lebanon is required by law to preserve all emails for legal and regulatory compliance reasons. Mike Collingsworth, MIS Director, handles all computers, data infrastructures, and telephones in the city. Finding the time to maintain the exchange server and create new policies pertaining to each user is a tedious task for Collingsworth. Still, expecting users to allocate a certain amount of time to create archive folders is also an unreliable and inefficient way of maintaining their mail server. Collingsworth spent years looking for the right email archiving solution. When he discovered the Barracuda Message Archiver, he realized it was possible to have all the city’s email content fully indexed, backed up, and readily available allowing quick retrieval of any email stored in the institutions archive. With loss of bandwidth from the constant influx of email caused a strain of bandwidth, and the city needed to quickly implement a solution that organized and stored those emails.

The City of Lebanon located in Tennessee has about 37,000 residents and is famous for its downtown square featuring its incredible Antique district. People come from all over to see the city, a well-known site of the American Civil War battle. The city tries to keep its original look and hometown feel, rarely modernizing the buildings any more than necessary. It is the city’s goal to promote community cooperation and innovation by providing quality services and creating a progressive atmosphere.

The Barracuda Message Archiver was completely plug-and-play, making the installation process smooth and easy. By implementing the Barracuda Message Archiver, the city was able to use an appliance that does all the archiving for them. They set it up, made it run, and forgot about it. The Barracuda solution really just does its job. Upon implementation, Collingsworth was also able to immediately set up the built-in policies. Located in the built-in policies, there is a pre-existing retention policy outlining the length of time the Barracuda Message Archiver will retain messages to comply with government regulations. All Collingsworth had to do was check a box, “It was just that simple.” Considering Collingsworth is held responsible for maintaining most of all appliances for the city, he understands how difficult it can be to find a reliable product with a great support team. With the Barracuda Message Archiver, Collingsworth was quick to highlight the tech support because it surpassed all of his usual expectations. “The level of tech support we get with all of our Barracuda products, particularly at the price we pay, is incredible. There is no other product I have software or hardware-wise where I get that.”

• The Barracuda Message Archiver provided a smooth and easy installation process, being completely plug-and-play.
• The solution allowed the city to set up and forget about the archiving process, making it highly efficient.
• The built-in policies, including a pre-existing retention policy, made compliance with government regulations straightforward.

• Stubbed 16GB off the mail server, alleviating a huge strain.