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ShipHawk > Case Studies > The benefits of finding the right shipping partner for every package: How Ergomotion is increasing their efficiency by more than 100% while reducing their average cost per order.
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The benefits of finding the right shipping partner for every package: How Ergomotion is increasing their efficiency by more than 100% while reducing their average cost per order.

Technology Category
  • Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
  • Retail
Applicable Functions
  • Logistics & Transportation
Use Cases
  • Fleet Management
  • Supply Chain Visibility
Services
  • System Integration
The Challenge
Ergomotion was single sourcing their parcel shipping service with UPS. They used UPS’ powerful on-premise solution, UPS Worldship, to process orders as they were created and synchronized from their ERP. While this enabled Ergomotion to grow and scale their parcel operation, it also limited their productivity and ability to drive down costs. They were limited to only using UPS, regardless of how their customer concentration and order processing need changed over time. Ergomotion sought out a platform to reduce costs, increase efficiency and offer the flexibility they needed to support a growing, thriving operation.
About The Customer
Ergomotion is a Santa Barbara based company that has been in operation since 2005. The company has built a culture of innovation, superior product design, and industry-best service to push every boundary of functionally beautiful living spaces. Ergomotion sells adjustable foundations for top-selling brands like Serta, Beautyrest, Tempurpedic and more, worldwide. The company was single sourcing their parcel shipping service with UPS and used UPS’ powerful on-premise solution, UPS Worldship, to process orders as they were created and synchronized from their ERP.
The Solution
ShipHawk offered Ergomotion powerful shipping automation and order fulfillment software that gave them the ability to leverage their long standing relationship with UPS while also bringing other national and regional carriers into the mix without increasing operational overhead. Ergomotion was able to replace their UPS Worldship system, integrate with their ERP to synchronize orders and let ShipHawk do the heavy lifting when it comes to selecting the right service for each order.
Operational Impact
  • Ergomotion was able to leverage their long standing relationship with UPS while also bringing other national and regional carriers into the mix without increasing operational overhead.
  • Ergomotion replaced their UPS Worldship system, integrated with their ERP to synchronize orders and let ShipHawk do the heavy lifting when it comes to selecting the right service for each order.
  • There is no limit to the number of service providers they can now add with no technical overhead.
Quantitative Benefit
  • Improvement of over 100% in processing orders
  • 2-3x faster order processing than pre-ShipHawk
  • Eliminated manual entry for international shipments

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