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The City of Hamilton, Ontario—A New City, New Technologies and Processes
Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Functional Applications - Enterprise Asset Management Systems (EAM)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Facility Management
- Maintenance
Use Cases
- Building Automation & Control
- Predictive Maintenance
- Remote Asset Management
- Smart City Operations
Services
- Software Design & Engineering Services
- System Integration
The Challenge
In January 2001, the new City of Hamilton was formed by amalgamating seven neighboring municipalities. This created a diversified portfolio of approximately 3,000 properties, 700 buildings, 125,000 acres of land, and over 8.5 million square feet of space, with a combined real estate value exceeding $1.5 billion (Canadian) dollars. The City faced the challenge of reorganizing and merging each municipality’s physical and human resources, which were often plagued by inconsistent and conflicting information. Additionally, they needed to maintain staff morale in the face of enormous change. The City required an Integrated Workplace Management System (IWMS) to manage space, maintenance, operations, furniture, equipment, and real estate effectively.
About The Customer
The City of Hamilton, located in Ontario, Canada, was formed in January 2001 following the Province of Ontario’s legislation to amalgamate seven neighboring municipalities. This amalgamation created a diversified portfolio that includes approximately 3,000 properties, 700 buildings, 125,000 acres of land, and over 8.5 million square feet of space, with a combined real estate value exceeding $1.5 billion (Canadian) dollars. The City of Hamilton is responsible for managing a vast array of municipal properties and facilities, ensuring efficient operations, maintenance, and real estate management. The City’s Public Works Department, particularly the Fleet and Facilities Division, plays a crucial role in overseeing these responsibilities. The City aims to provide excellent customer service, maintain high standards of facility management, and ensure cost-effective operations across its diverse portfolio.
The Solution
The City of Hamilton selected ARCHIBUS as their Integrated Workplace Management System (IWMS) to address their needs. They developed an overall project schedule with milestones and target dates for the implementation phases, processes, and activities. Responsibilities were delegated to various sub-committees to review and manage the project’s deliverables. A pilot location was implemented, fully audited, and an inventory of CAD drawings, space, furniture, equipment, and preventive maintenance procedures was generated. The CAD drawings were refined, and the database was populated with the inventory information. ARCHIBUS Web Central was used to handle work requests made by users throughout the City using a standard Web browser and their intranet site. This provided users with immediate confirmation when requests were received and allowed them to check the status of their requests throughout the process. Additionally, a priority wireless device application called Nomad, a Blackberry-based work order system configured by ARCHIBUS Business Partner Horizant, was implemented to aid in processing the City’s 20,000 work orders annually. The City also implemented a fully automated preventive maintenance routine that schedules and transmits preventive maintenance work orders to external and internal crafts persons.
Operational Impact
Quantitative Benefit
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