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Case Studies > The Evolution of Continuum BDR: eProsper’s Transition from Vault to Continuity247

The Evolution of Continuum BDR: eProsper’s Transition from Vault to Continuity247

Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Infrastructure as a Service (IaaS) - Backup & Recovery
  • Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries
  • Finance & Insurance
  • Healthcare & Hospitals
Applicable Functions
  • Business Operation
  • Maintenance
  • Quality Assurance
Services
  • Cloud Planning, Design & Implementation Services
  • System Integration
  • Training
The Challenge
After several years of success with Continuum Vault, owner Robert Smith and the team at eProsper had concerns about transitioning to Continuum’s new BDR platform. Smith had a list of about a dozen questions regarding the transition, and Continuum’s support teams worked through each one individually. The primary concerns revolved around the new technology's reliability, the transition process, and the potential impact on their existing clients. Given the critical nature of BDR services in their portfolio, ensuring a smooth transition was paramount to avoid any disruptions in service and maintain client trust.
About The Customer
eProsper is a full-service IT provider based in Toronto, Canada, founded in 2011 by Robert Smith. The company aims to provide enterprise-level technology support and services to businesses of all sizes and across various industries. Unlike many IT providers, eProsper follows a unique model of hand-picking clients and focusing on targeted growth rather than rapid expansion. This approach has allowed them to build strong, long-term relationships with their clients. eProsper became a Continuum partner in 2013, leveraging Continuum’s remote monitoring and management (RMM) and Vault backup and disaster recovery (BDR) services to enhance their service offerings. The company has over 20 years of experience in the IT industry and serves specialized markets such as manufacturing, engineering, healthcare, finance, construction, and agriculture.
The Solution
Continuity247, Continuum’s new fully-managed backup and disaster recovery platform, was introduced to replace Vault. The platform offers robust data protection, secure cloud storage, and a range of local and cloud-based backup options. It integrates seamlessly with Continuum RMM, providing a comprehensive IT management solution. The transition process was meticulously planned and executed with the help of Continuum’s support teams. They addressed all of Smith’s concerns and demonstrated the platform’s capabilities, including faster and simpler file recovery processes. The new platform also offers a stronger user interface and more information through its dashboard, which is directly connected to eProsper’s IT Support Portal and RMM data. The transition was smooth, with the new software being installed and operational within an hour. The added flexibility of Continuity247, such as customizable retention points and monthly billing with no annual commitment, has been particularly beneficial for eProsper’s diverse client base.
Operational Impact
  • The transition to Continuity247 was smoother than anticipated, with the new software being installed and operational within an hour.
  • The new platform offers a stronger user interface and more information through its dashboard, which is directly connected to eProsper’s IT Support Portal and RMM data.
  • Faster and simpler file recovery processes have been a key differentiator for Continuity247, enhancing customer satisfaction.
Quantitative Benefit
  • Transition to Continuity247 was completed within an hour.
  • Faster restore times with Continuity247 compared to Vault.

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