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FlowForma > Case Studies > The Fast Lane to Process Improvement
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The Fast Lane to Process Improvement

Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Construction & Infrastructure
Applicable Functions
  • Discrete Manufacturing
  • Logistics & Transportation
Use Cases
  • Construction Management
  • Process Control & Optimization
  • Real-Time Location System (RTLS)
Services
  • Cloud Planning, Design & Implementation Services
  • Software Design & Engineering Services
The Challenge
The A14 Cambridge to Huntingdon Improvement Scheme, the largest road construction project in the UK, faced logistical challenges around business processes. The project, a £1.5bn joint venture between Costain, Skanska and Balfour Beatty, had to deal with approval processes that depended on printing out and physically sharing documents for sign-off. With a huge volume of paper in the system, documents inevitably got lost and mistakes were made. The A14 IT Manager was determined to find an automated workflow solution that could remove the dependency on paper-based processes and provide a single source of truth for the project. The solution needed to be built on the SharePoint platform, require no coding skills, and represent excellent value for money.
About The Customer
The A14 Cambridge to Huntingdon Improvement Scheme is the largest road construction project in the UK. It is a £1.5bn joint venture between Costain, Skanska and Balfour Beatty. The project faced the same logistical challenges around business processes that all site-based work must deal with. Three on-site compounds were quickly connected with fibre broadband by the A14 Integrated Delivery Team (IDT), enabling some sharing of spreadsheets and other information over email. However, there were still approval processes that depended on printing out and physically sharing documents to get them signed off. With a huge volume of paper in the system, documents inevitably got lost and mistakes were made.
The Solution
A14 chose FlowForma Process Automation as it addressed all their priorities. The platform was familiar to users as Microsoft 365 and SharePoint are commonly used by construction teams. The no-code feature supported a plan to make workflows less IT-centric and enable the wider business to build their own processes. The value proposition was helped because FlowForma Process Automation’s tight integration with Microsoft meant existing Microsoft investments were maximized. Because it’s a cloud service, it’s easily accessed over mobile devices, which was also important to A14 IDT. To get fully up to speed, A14 took advantage of FlowForma SureStart, a four-step onboarding program. The IT Manager also had direct support from FlowForma’s Customer Success team that would walk him through all he needed to know. Once he was familiar with its logic, he was soon developing his own “flows”. To date, the A14 IDT have developed 24 flows, primarily electronic forms that overcome the challenge of bringing together disparate teams of six or seven stakeholders to sign-off on requests.
Operational Impact
  • Faster processes save days
  • Familiar interface and excellent value
  • Integrated data for better reporting
Quantitative Benefit
  • Saved days in time by automating processes and cutting down on paperwork
  • Enabled people in the field to work on forms from anywhere

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