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Forcepoint > Case Studies > This UK Bank Partners with Forcepoint to Outsmart Relentless Fraudsters Without Affecting the Online Customer Experience
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This UK Bank Partners with Forcepoint to Outsmart Relentless Fraudsters Without Affecting the Online Customer Experience

Technology Category
  • Cybersecurity & Privacy - Cloud Security
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
Use Cases
  • Cybersecurity
Services
  • Cloud Planning, Design & Implementation Services
The Challenge
The bank was facing a significant challenge in safeguarding its customers and itself against constantly changing, costly attacks on their online banking application. Fraudsters were always changing their tactics, and the bank's application, which required constant stability, couldn't react quickly enough to these changes. This left the bank vulnerable to the latest methods of fraud. The bank needed a solution that could provide an extra layer of security without affecting the stability of its banking application.
About The Customer
The customer is a forward-thinking bank headquartered in the United Kingdom. The bank is known for its progressive approach to financial services and its IT infrastructure. It serves more than one million customers through online banking and retail locations. The bank is constantly facing the challenge of fraudulent activity, which costs banks millions of dollars every year. To combat this, the bank decided to add an extra layer of security to its online banking presence with Forcepoint Cloud Access Security Broker (CASB).
The Solution
The bank partnered with Forcepoint to deploy a custom install of Forcepoint CASB. This solution provided an external layer of security that required no changes to their banking application, reducing the opportunity for potential downtime. This allowed the bank to keep pace with threats as they happened, while the banking application itself remained stable, ensuring a good customer user experience. The CASB layer could identify anomalies like evidence of brute force attacks, repeated failed login attempts, login attempts from suspicious locations, and simultaneous access from distant locations. The deployment took just three weeks, for functionality that one competitor estimated could take up to a year to develop.
Operational Impact
  • The bank was able to add an extra layer of security to its online banking presence without affecting the stability of its banking application.
  • The bank was able to keep pace with threats as they happened, ensuring a good customer user experience.
  • The bank's security team can now rely on Forcepoint CASB to keep pace with the latest security threats, leaving the banking application stable.
Quantitative Benefit
  • Custom CASB configuration deployed in just 3 weeks vs up to a year for competitors
  • Stopping fraudulent users from stealing customer funds delivered ROI in 4 months

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