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Tookan automates yet another Business Entity
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Telecommunications
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Real-Time Location System (RTLS)
- Remote Asset Management
Services
- System Integration
The Challenge
The Indian broadcast satellite service provider was facing major issues with managing appointment bookings and the fleet of service agents. They did not receive real-time updates of booked appointments, agents’ whereabouts, delivery of service, and customer feedback. The lack of an automated system was causing delays in their daily business operations and was affecting their efficiency and customer satisfaction.
About The Customer
The customer in this case study is an Indian broadcast satellite service provider. They were facing challenges in managing their appointment bookings and the fleet of service agents. The lack of real-time updates on booked appointments, agents' whereabouts, service delivery, and customer feedback was causing operational inefficiencies. The company was in need of a solution that could automate their day-to-day activities and fill in the manual gaps to ensure smooth functioning of all their business activities.
The Solution
The satellite service provider turned to Tookan, a delivery management platform. Tookan provided an end-to-end solution to manage all delivery operations, enhancing efficiency, boosting sales, and delivering exceptional customer experience at scale. Key features of the Tookan solution included a Booking Form for direct task creation in the dashboard, Agent Management for managing agents and their schedules, Real-time tracking capabilities for tracking the exact locations of service agents, and Task Notification & Customer Feedback for keeping customers informed and collecting their feedback. The agent app also included a 3D face recognition feature for security.
Operational Impact
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