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Transforming Recruitment Operations: A Case Study on Think IT and Bullhorn
Technology Category
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Cloud Databases
Applicable Industries
- Equipment & Machinery
Applicable Functions
- Procurement
- Product Research & Development
Use Cases
- Time Sensitive Networking
Services
- System Integration
The Challenge
Think IT, a specialist consultancy firm in the UK, was grappling with an outdated CRM system that was hindering its efficiency and growth. The previous system was server-based, inflexible, and offered limited functionality. It was a 'painfully manual process' that required payments for updates and upgrades, subjected the company to a tedious support process, and caused downtime and backup problems. The system was not scalable to accommodate the company's growth and did not support its focus on client-candidate communication. The company needed a new, modern system that could streamline its operations, enhance its client-candidate communication, and support its expansion.
About The Customer
Think IT Recruitment is a specialist consultancy firm based in the UK. Established by Roger Mills and Danny Wrigglesworth in the aftermath of the Global Financial Crisis of 2008, the company has emerged as one of the leading IT recruitment agencies in the UK market. Think IT specialises in the provision of a full range of industry sectors, incorporating the complete software development cycle, from analysis to project management. The company operates globally, covering a full range of locations from London to Singapore. What sets Think IT apart is its simple and effective approach towards the recruitment process and its business operations.
The Solution
Think IT implemented Bullhorn, a cloud-based CRM system, to overcome its challenges. Bullhorn offered a simple, workable solution that aligned with Think IT's core business principles. It provided greater functionality and scalability to support the company's growth. The cloud-based nature of Bullhorn eliminated the need for manual updates and upgrades, offered 24-hour tech support, and resolved the downtime and backup issues. Bullhorn's customisability allowed Think IT to streamline its workflow by cutting out lengthy administrative tasks. The system also supported Think IT's focus on client-candidate communication, enabling the company to work quickly and efficiently.
Operational Impact
Quantitative Benefit
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