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TransUnion Case Study

Technology Category
  • Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
Use Cases
  • Cybersecurity
  • Predictive Maintenance
Services
  • System Integration
The Challenge
TransUnion, a global credit reporting and information management services company, had a complex IT operation spread across 30+ countries. The company's business revolves around reliable, secure information management and the exchange of massive amounts of data. The IT team was responsible for monitoring strategic initiatives globally. However, before Zenoss, TransUnion had multiple unconnected monitoring tools that were islands unto themselves, costing the company a great deal of money. The IT team had huge gaps in monitoring capabilities because the tools were unreliable and there was no integration between disparate tools or systems.
About The Customer
TransUnion is a global credit reporting and information management services company that provides services to 45,000 businesses and 500 million consumers. The company's IT operations are spread across 30+ countries. In recent years, TransUnion has expanded its offerings to include trended data, background checks, benefits verification, fraud protection, identity protection, and other risk management tools. The company's entire business revolves around reliable, secure information management and the exchange of massive amounts of data.
The Solution
TransUnion chose Zenoss for its flexibility and scalability. Zenoss integrates easily with Cisco UCS, VMware, and other enterprise technology stacks to provide TransUnion with visibility and insight into its services and infrastructure. Zenoss' self-service approach to IT monitoring allowed departments across TransUnion to monitor themselves and provided solutions for scalable adoption. With Zenoss, the TransUnion Global Operations Center (GOC) went from 16 tools to two or three tools providing different views of critical business services. Zenoss provided a significant raise in the amount of information available, significantly reducing remediation time. By automating IT monitoring, the Zenoss solution brings consistency to the event identification and resolution process, empowering operators to prioritize their responses, enhance their monitoring capabilities, and significantly shorten time to resolution.
Operational Impact
  • Increased service reliability
  • Improved identification of incidents
  • Faster response and resolution times
Quantitative Benefit
  • Cost savings from reduced number of monitoring tools
  • Significant reduction in remediation time

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