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Tribal-Owned Casino Hotel Leverages Agilysys for Enhanced Property Management and Point-of-Sale Systems
Technology Category
- Functional Applications - Inventory Management Systems
- Robots - Wheeled Robots
Applicable Industries
- Buildings
- Finance & Insurance
Applicable Functions
- Facility Management
- Procurement
Use Cases
- Inventory Management
- Smart Parking
Services
- System Integration
The Challenge
The Mill Casino Hotel & RV Park, a tribal-owned property on the Southern Oregon Coast, was in need of a state-of-the-art property management system and point-of-sale technology. The property, which features a 24-hour casino, five restaurants, and a 102-space waterfront RV park, caters to both business and leisure travelers. It offers 203 rooms and suites, a full-service business center, over 14,000 square feet of conference and event space, and a Vegas-style casino. Despite being a longtime user of the Agilysys Stratton Warren System for inventory and procurement management, the executive team was seeking a solution that could increase operational efficiency and enhance guest service across the entire property.
About The Customer
The Mill Casino Hotel & RV Park is a tribal-owned property located on the Southern Oregon Coast. It features a 24-hour casino, five restaurants, and a 102-space waterfront RV park. The property is an ideal destination for guests looking to explore the Coos Bay area, including places such as the Oregon Dunes and Shores Acres State Park. Catering to both business and leisure travelers, the property offers 203 rooms and suites, a full-service business center, more than 14,000 square feet of conference and event space, and a Vegas-style casino. The property is owned and operated by the Coquille Indian Tribe.
The Solution
The Mill Casino Hotel & RV Park expanded its partnership with Agilysys to include the InfoGenesis® POS and Visual One® PMS solutions. InfoGenesis® POS is a comprehensive point-of-sale system that combines easy-to-use terminal and tablet touchscreen applications with industry-leading offline capabilities. It offers strong reporting and analysis features, enterprise-grade menu and item configuration capabilities, and multi-language support, driving service flexibility and increased operational efficiency. InfoGenesis Flex provides full point-of-sale functionality on a convenient tablet device, offering a guest-centric, feature-rich mobile experience for various foodservice operations. Visual One® PMS is a fully integrated property management system that offers a wide range of features and functionality, including front office operations, guest history, housekeeping, reservations management, and more. Its user-friendly screens, quick-feature icons, and drag-and-drop capabilities make it an ideal solution for the property's diverse needs.
Operational Impact
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