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Tulsa Community College Digitizes Processes with ProcessMaker
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Education
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Digital Thread
- Process Control & Optimization
Services
- Software Design & Engineering Services
- System Integration
The Challenge
Tulsa Community College (TCC) is a multi-campus institution that was heavily dependent on paper applications and request forms. Their staff struggled with timely approvals as their paper forms had to go from one campus to another for various sign-offs and permissions. This caused its administrative workflows to become very tedious. The college’s processes were 100% manual, making paperwork a hassle and the approval process time-consuming. TCC was relying on an interoffice mail system that ran twice a day, meaning forms had a four to five hour delay at best. Tulsa’s multicampus organization, departments, faculty, and database administration needed a workflow solution strong enough to power its entire enterprise.
About The Customer
Tulsa Community College (TCC) is a higher education institution in Tulsa, Oklahoma. Nearly 30,000 students attend each semester, making it the largest two-year college in the state. TCC ranks first in the nation in granting associate degrees to Native American students. The college is comprised of a conference center and four different campuses spread out across the Tulsa metropolitan area. Over 2,700 people are employed by the college, including 275 full-time faculty. The college was reliant on paper-based applications that resulted in significantly slower student response times, along with slower communication between staff members. The absence of a document management system and automated workflow solution created busywork among the personnel.
The Solution
With ProcessMaker, Tulsa could keep its existing solutions while taking advantage of the capabilities of its robust workflow platform. ProcessMaker allowed Tulsa to seamlessly integrate its existing systems with the new platform to coordinate more movement across its workflows, a dynamic that is paramount to inter-departmental success. ProcessMaker seamlessly integrates with TCC’s many systems, including Finance, Accounts Receivable, Office of Advancement, Human Resources, Financial Aid, Student Advisement, and Student Registration. The current graduation approval process is electronic and runs concurrently, allowing applications to be approved infinitely faster. For leave requests, TCC employees can check their own leave balance and any pending leave requests. ProcessMaker has innovated the faculty’s processes at Tulsa’s student testing centers. ProcessMaker has since then digitized all of the forms, so now exams can be pulled up anywhere, regardless of which testing center the student visits.
Operational Impact
Quantitative Benefit
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