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Case Studies > Unwired Revolution Gains Full Visibility into Enterprise Environments with Server Side and Mobile App Monitoring from New Relic

Unwired Revolution Gains Full Visibility into Enterprise Environments with Server Side and Mobile App Monitoring from New Relic

Technology Category
  • Analytics & Modeling - Real Time Analytics
  • Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
  • Food & Beverage
  • Utilities
Applicable Functions
  • Discrete Manufacturing
  • Logistics & Transportation
Use Cases
  • Predictive Maintenance
  • Track & Trace of Assets
Services
  • Software Design & Engineering Services
  • System Integration
The Challenge
Unwired Revolution, a mobile solutions integrator, has been focusing on the development of custom mobile apps to help clients' internal teams collaborate more effectively. However, they faced challenges in ensuring consistent performance of these apps. During the testing phases for client projects, they often encountered performance issues that were difficult to identify and reproduce. For instance, a pilot end user reported an increase in 'server errors', but the source of the problem was elusive. The company wanted to be proactive in identifying problems before they impacted end users, but their only option was to review log files and debug traces, which was time-consuming and inefficient.
About The Customer
Unwired Revolution is a mobile solutions integrator founded in 1996. The company specializes in security, management, support, connectivity, and application enablement for enterprise mobile initiatives across all major industries. In recent years, Unwired Revolution has shifted its focus towards the development of custom mobile apps that help clients' internal teams collaborate more productively and effectively. The company creates on-premise solutions designed to integrate seamlessly with clients' enterprise systems. For instance, a recent implementation features a RESTful web service in a client's .NET 4.0 environment, which interfaces with Microsoft SQL Server, SharePoint, and file shares in the backend.
The Solution
Unwired Revolution turned to New Relic, a SaaS-based application performance management solution, to address their app performance issues. They installed New Relic on their production servers, which provided them with deeper insight into any errors they encountered. When New Relic for Mobile Apps became available, they used it to gain greater visibility into mobile app performance. The solution allowed them to view each HTTP GET request as a separate transaction, providing granular insight into app performance on a per transaction and per customer basis. With this insight, they were able to identify the source of the server errors that had previously eluded their troubleshooting efforts. They also used New Relic to monitor server performance and mobile app performance, focusing on response times and ensuring that users' permissions and subscriptions were behaving as they should.
Operational Impact
  • New Relic provides in-depth, real-time data without creating any roadblocks for Unwired Revolution or its clients.
  • New Relic enables Unwired Revolution to identify and address performance issues on a proactive basis, long before those issues impact end users.
  • By saving time, the development team can focus more of their efforts on tasks other than troubleshooting.
Quantitative Benefit
  • Identified the root cause of a trending issue within hours of deployment.
  • Had a patch ready in a few hours.
  • Eliminated a lot of unnecessary end user, support staff, and development person-hours right away.

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