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US Airways Uses NetScout Solutions to Optimize and Ensure the Performance of its Online Reservation System
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Predictive Maintenance
- Real-Time Location System (RTLS)
Services
- Data Science Services
- System Integration
The Challenge
US Airways needed to optimize and ensure the performance of its online reservation and information services it provides to customers. To manage the performance of this critical business asset more tightly, US Airways’ IT organization realized it required a comprehensive understanding of the applications and networks supporting their Web sites. The airline’s existing SNMP-based reporting tools were unable to provide the detailed, comprehensive views of the networks and applications supporting the corporate Web sites. The company first looked to NetScout when it was bringing management of the reservation website in-house from an outsourcer.
About The Customer
US Airways, following its merger with America West Airlines, is the fifth largest domestic airline, employing more than 35,000 aviation professionals and operating upwards of 3,800 flights daily to 234 destinations in 28 countries, including the United States, Canada, Europe, the Caribbean and Latin America. US Airways’ corporate Web site handles more than 1.14 million hits per day from customers checking flight schedules, making reservations and conducting advance check-in, and transacts more than $7 million in revenue a day. Web site downtime is very costly.
The Solution
The nGeniusONE Service Assurance platform has given US Airways a complete network-based view of all transactions and applications on their web site and across the company. By deploying NetScout Intelligent Data Sources in strategic locations - the DMZ, within the internal infrastructure, and at some of their larger facilities - US Airways is now able to see what kind of traffic is being propagated across their LAN, WAN and the Internet links. The nGenius solution was deployed to give the network operations group in-depth visibility into both network and application flows. Their previous SNMPbased tools only allowed them to see high levels of what was happening, but not identify who was doing what.
Operational Impact
Quantitative Benefit
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