Download PDF
US Open Tennis Championships
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
Applicable Functions
- Business Operation
Use Cases
- Remote Collaboration
Services
- Software Design & Engineering Services
The Challenge
The US Open’s Chief Umpire Office needed a way to effectively communicate with their staff. However, the challenge was notifying officials as they were all scattered and moving around the event grounds. They quickly realized that the email service they were previously using was ineffective and began looking for a software that enabled them to send their notifications to their officials while still being mobile.
About The Customer
The US Open Tennis Championships has been a mainstay on the pro tennis tournament circuit since 1881. During their two weeks of operation this year, the US Open’s Umpire Office used Trumpia to instantly notify their staff and officials of any upcoming events and schedule changes.
The Solution
They found a solution with Trumpia. Upon signing up, they quickly implemented Trumpia to send text notifications regarding any upcoming events and updates. They noted a significant increase in event participation and engagement, as well as a dramatic boost in message open rates. Also, Trumpia’s messaging software reduced the need for other potentially irritating communication methods such as loud PA announcements.
Operational Impact
Related Case Studies.
Case Study
Premium Appliance Producer Innovates with Internet of Everything
Sub-Zero faced the largest product launch in the company’s history:It wanted to launch 60 new products as scheduled while simultaneously opening a new “greenfield” production facility, yet still adhering to stringent quality requirements and manage issues from new supply-chain partners. A the same time, it wanted to increase staff productivity time and collaboration while reducing travel and costs.
Case Study
Aerospace & Defense Case Study Airbus
For the development of its new wide-body aircraft, Airbus needed to ensure quality and consistency across all internal and external stakeholders. Airbus had many challenges including a very aggressive development schedule and the need to ramp up production quickly to satisfy their delivery commitments. The lack of communication extended design time and introduced errors that drove up costs.
Case Study
Porsche Announces Augmented Reality at Scale, Powered by Atheer
The usual practice for car repairs at a Porsche car dealership is to have a factory representative or regional engineer visit to help diagnose the problem, and sometimes a faulty assembly is shipped back to company HQ for damage analysis. All that costs time and money for customers and dealers alike.
Case Study
Covisint Improves Mitsubishi's Collaboration With Its Supply Chain
Mitsubishi sought to improve supplier relationships on a global basis and to offer an easy-to-use solution to interact with them. In August 2004, Mitsubishi selected Covisint’s platform to help improve sharing of information and collaborative business processes with its global suppliers. Covisint enabled Mitsubishi to provide its suppliers with immediate access to information and applications to obtain more collaborative working relationships
Case Study
Beer Distributor Improves Security, Shipping Capacity, and Service
Enjoy a beer on the upper Texas Gulf Coast, and you can probably thank Del Papa Distributing Company. Founded more than a century ago, the company today distributes 10 million cases of beer annually, from 30 suppliers. More than 375 employees work at headquarters in Texas City and two other distribution centers. The family-owned company has a simple aim: to be a great beer distribution company. So when Del Papa set out to build a new 27-acre headquarters, company leaders thought about how technology could contribute to its greatness. “We wanted the new distribution center to have a single, secure network we could use for physical security, communications, collaboration, and even monitoring the temperature of our inventory,” says Steve Holtsclaw, Manager of Information Systems for Del Papa. The old building, in contrast, had separate networks for voice, data, video, and physical security. Separate networks were expensive and got in the way of business. For example, personnel could only monitor video surveillance cameras from certain workstations. And Wi-Fi performance in the warehouse area wasn’t reliable enough for the voice-activated order-picking system.
Case Study
Aruba Cuts the Core with Microsoft Lync
Aruba's IT team purchased a telephony system which is going end-of-life and this would become a bottleneck to growth. While they began investigating modern PBX systems, they were also considering put their own Wi-Fi infrastructure to work by adopting a Unified Communications and Collaboration solution.