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Google Cloud Platform > Case Studies > Using data to monitor, react, and help patients with COVID-19
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Using data to monitor, react, and help patients with COVID-19

Technology Category
  • Analytics & Modeling - Predictive Analytics
  • Analytics & Modeling - Real Time Analytics
Applicable Industries
  • Healthcare & Hospitals
Use Cases
  • Predictive Maintenance
  • Remote Patient Monitoring
Services
  • Data Science Services
The Challenge
Commonwealth Care Alliance® (CCA) is a not-for-profit, community-based healthcare organization that provides care for high-cost, high-needs individuals. When the COVID-19 pandemic started, CCA knew their members, who live with complex medical, behavioral health and social needs, would be faced with new challenges and require an enhanced level of support and care. CCA also knew the best way to understand, prepare, and protect their members was through the use of timely and reliable data. The challenge was to quickly build monitoring dashboards and infuse COVID-19 information throughout other existing clinical dashboards to allow CCA's clinical workforce to understand how their members were being impacted, their potential risk, and the best next steps to help each member.
About The Customer
Commonwealth Care Alliance® (CCA) is a not-for-profit, community-based healthcare organization that is nationally recognized as a leader in providing and coordinating care for high-cost, high-needs individuals through a proven model that improves quality and health outcomes while reducing overall costs of care. CCA is committed to using the latest information and resources to ensure their members receive the highest quality of personalized care. Their members live with complex medical, behavioral health and social needs, and CCA knew that the COVID-19 pandemic would present new challenges and require an enhanced level of support and care.
The Solution
The CCA Data Science (DS) team utilized Looker and Google Cloud Platform (GCP) to build an analytics data architecture and deliver valuable information and predictive insights to CCA's clinicians. When the COVID-19 outbreak began, the DS team built their first COVID-19 monitoring dashboards within a day and infused COVID-19 information throughout other existing clinical dashboards. This allowed CCA's clinical workforce to understand how their members were being impacted, their potential risk, and the best next steps to help each member. The CCA DS team has also been 'rapidly iterating' on these dashboards to keep pace with the COVID-19 pandemic, ensuring their clinicians have access to the latest information.
Operational Impact
  • CCA was able to identify early hotspots in relation to where their members lived, then used known risk factors such as age, pre-existing conditions, and living conditions to identify which patients were most susceptible to complications if they were infected by COVID-19.
  • CCA expanded the variables they monitor, such as members whose elective surgeries were cancelled and the changing availability of services that provide seniors with food, socialization, and medical assessments.
  • CCA clinicians were able to quickly understand how specific service closures impact their members, and anticipate and react to the constantly evolving situation.
Quantitative Benefit
  • The CCA DS team built their first COVID-19 monitoring dashboards within a day.
  • As CCA learned which Adult Day Health centers were temporarily closing, the tailored dashboard for each CCA clinician was instantly updated with which of their senior members would experience service disruptions.

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