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Vanderlande Overcomes Company Culture Challenges Using EthicsPoint® Software
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Cybersecurity
- Remote Asset Management
Services
- System Integration
- Training
The Challenge
In 2017, after the acquisition by TICO, Vanderlande and other group business entities needed to launch a new speak-up program that would meet the needs of a scattered and role-diverse workforce. The company had to ensure that the local entities could meet the regulatory requirements, such as those in the EU Whistleblower Protection Directive. There were also cultural challenges to overcome. For example, speaking up in Europe is largely seen as ‘doing the right thing’, but is often less so in Asia Pacific or the Middle East.
About The Customer
Vanderlande is a Dutch originating logistics and process automation company that has operated for over 90 years. They were acquired by Toyota Industries Corporation (TICO) in 2017 and today serve some of the world’s largest food retailers, over 600 airports globally, and handle more than 52 million parcels with cutting-edge solutions. The company has over 9000 employees based in airports, manufacturing operations and parcel logistics and distribution centers around the world.
The Solution
The NAVEX EthicsPoint solution was already used by parts of the group outside Vanderlande before being implemented across the entire company. Along with an internally created “Good Business” initiative, Valderlande rolled out NAVEX EthicsPoint following the implementation of a training and engagement program. Together, these helped to embed the solution and encourage employees to see the value in speaking up about issues. The internal mandatory training program consists of videos, policy training, questionnaires and FAQs all hosted on the company intranet. It is supported by local language posters displayed across all business, project and service locations to remind and encourage employees to engage with the speak-up program. All new employees undertake the mandatory training as part of their onboarding experience. In 2018 and 2019, global face-to-face speak-up training was introduced for all new managers, who have remained supportive of the whistleblowing program and its benefits to employees and the business.
Operational Impact
Quantitative Benefit
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