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Vibrantz Leverages Alchemy's Chemistry Acceleration Software for Enhanced Customer Service and Project Management
Applicable Functions
- Sales & Marketing
Use Cases
- Time Sensitive Networking
- Track & Trace of Assets
Services
- Testing & Certification
The Challenge
Vibrantz, a company known for its commitment to constant improvement and exceptional customer service, was facing challenges in tracking projects, formulas, materials, testing, and feedback for their new development and technical service requests. The company was using outdated Sharepoint and Biovia lab notebook systems, which were not efficient enough to meet their growing needs. The technical service teams were handling thousands of color match requests and related lab work each year, but the process of capturing all formulation and test data was cumbersome and time-consuming. The company was also struggling with automating calculations, process steps, and approvals to speed up the end-to-end tech service process.
About The Customer
Vibrantz is a forward-thinking company that places a high value on constant improvement and exceptional customer service. As an early adopter of technology, the company is always on the lookout for innovative solutions that can enhance its operations and service delivery. Vibrantz's technical group handles a large volume of work each year, including thousands of color match requests and related lab work. The company is committed to delivering fast and accurate results to its customers, and to achieving this, it leverages advanced technologies like Alchemy’s Chemistry Acceleration Software.
The Solution
Vibrantz adopted Alchemy’s Chemistry Acceleration Software in February 2019 to overcome these challenges. The software enabled the company to track and manage their projects, formulas, materials, testing, and feedback more efficiently. The technical service teams started using Alchemy to track and manage thousands of color match requests and related lab work each year. The software also allowed them to capture all formulation and test data in one place, making it easy to filter and search to accelerate the process of hitting an exact match on future color requests. Alchemy’s software also automated calculations, process steps, and approvals, thereby accelerating the end-to-end tech service process. Vibrantz also streamlined the approvals process for custom formulation work and planned to expand the use of Alchemy to new product and technical service teams across North America, Europe, and APAC. They also planned to integrate Alchemy with Salesforce for a closed-loop tech service request and lab process that seamlessly connects the lab and sales team functions.
Operational Impact
Quantitative Benefit
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