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RingCentral > Case Studies > Vigor Systems Leverages RingCentral for Scalable and Efficient Communication

Vigor Systems Leverages RingCentral for Scalable and Efficient Communication

Technology Category

Application Infrastructure & Middleware - Database Management & Storage
Infrastructure as a Service (IaaS) - Cloud Storage Services

Applicable Industries

Telecommunications

Applicable Functions

Logistics & Transportation
Maintenance

Use Cases

Last Mile Delivery
Time Sensitive Networking

Services

Cloud Planning, Design & Implementation Services
System Integration

The Challenge

Vigor Systems, a company that creates content distribution and ad insertion platforms for television channels, was facing a significant communication challenge. The company was previously using Grasshopper as its main phone system, which did not provide any physical desk lines. This forced employees to use the app on their personal cell phones, creating a communication barrier as not all employees had smartphones. As the company began to grow, it became clear that a more comprehensive business phone solution was needed. Additionally, the company was considering installing an on-premise PBX phone system, but this would have meant relying on external technicians for all servicing and maintenance. Moreover, if the system were to reboot, it would be down for an extended period of time, which could affect customer relations. The nature of Vigor Systems’ work does not allow for downtime, as the firm’s customers rely on it to provide ad insertion on a large scale.

About The Customer

Vigor Systems is a company that creates content distribution and ad insertion platforms for television channels. The company has 25 employees and a market appearance of 3.3 million television ad spots per month. With customers such as CBS and Warner Bros., the company continually strives to create innovative technology. Founded in 2002, Vigor Systems’ headquarters are in La Jolla, California. The company is known for its commitment to innovation and its ability to provide large-scale ad insertion services to its clients.

The Solution

Vigor Systems decided to leverage the cloud for data storage and communication needs. This decision was influenced by the devastating fires in the San Diego area, which raised issues regarding data storage. The company wanted to be ready for any potential future threats. Therefore, Vigor Systems chose not to use local servers, and instead rely solely on the cloud for mobility and reliability. They chose RingCentral, a professional cloud-based phone system, which they believed would help their customers build confidence in them. The features RingCentral provides help employees make more effective use of their time. Employees can now change their own settings and customizations, which would not have been possible with a PBX phone system. From an IT standpoint, the new system is easily accessible and manageable from any computer, tablet or smartphone. The ability to onboard new staff members quickly and efficiently is also a significant advantage.

Operational Impact

The switch to RingCentral has resulted in a more efficient and effective communication system for Vigor Systems. Employees now have the ability to change their own settings and customizations, which was not possible with the previous system. This has resulted in a significant time saving for the IT department. The new system also allows for easy access and management from any device, which has improved the overall operational efficiency of the company. The ability to make international phone calls and check voicemails through various platforms has also increased convenience for employees. Furthermore, the switch to a cloud-based system has enhanced the company's readiness for potential future threats, thereby improving its operational resilience.

Quantitative Benefit

Significant savings on conference calling due to the elimination of an expensive prepaid conference service.
Increased efficiency in onboarding new staff members due to preconfigured phones.
Elimination of reliance on external technicians for phone system servicing and maintenance.