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NETSCOUT > Case Studies > Visa is Everywhere It Wants to be with NETSCOUT
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Visa is Everywhere It Wants to be with NETSCOUT

Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Cybersecurity & Privacy - Network Security
  • Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
  • Finance & Insurance
Applicable Functions
  • Business Operation
Use Cases
  • Condition Monitoring
  • Cybersecurity
  • Predictive Maintenance
Services
  • Data Science Services
  • System Integration
The Challenge
Visa, a global financial services company, has a complex IT infrastructure that enables it to process transactions around the world. The company's service-delivery infrastructure spans from the backend servers to edge devices all over the world. Visa – and its customers – can’t afford service performance blind spots. Lack of visibility into the root cause of service degradations can negatively impact millions of consumers and merchants. Visa is also a practitioner of Digital Transformation (DX) and faces a multitude of challenges that come with it including speed and scale from DevOps to the production IT environment. No company understands better than Visa how the new digital thread is unleashing a ceaseless and seamless flow of data across the corporate value chain. This digital shift is a tsunami that carries with it opportunities with smart adopters like Visa redefining customer experience, operational processes and business models.
About The Customer
Visa International, headquartered in Foster City, California, is one of the most well-known financial services companies in the world with business operations spanning the globe. The company offers branded credit and debit cards and payment processing services through the world’s largest payment network that processes 112 billion transactions a year totaling $7.4 trillion in goods and services. The company employs over 11,300 people and exceeds 13.5 billion dollars in revenue annually. As part of Visa’s declared mission to provide a secure and seamless payment experience, whether the purchaser is online or offline, the company has established strategic partnerships totaling 13,700 financial institutions in 200 countries with 40 million merchants around the globe. In order to fulfill such transactions, Visa has an expansive IT infrastructure capable of handling more than 65,000 transactions per second.
The Solution
Visa uses the NETSCOUT nGeniusONE Service Assurance platform to manage its complex IT infrastructure while simultaneously implementing future strategic digital initiatives. The platform, coupled with the InfiniStream® appliance and NETSCOUT’s patented Adaptive Service Intelligence™ (ASI) technology engine, provides a cost-effective solution for monitoring data, gathering IP intelligence and delivering real-time and comprehensive service performance views. The NETSCOUT nGeniusONE Service Assurance platform provides an unequivocal understanding of the interrelationship and dependencies of the service-delivery environment. In a digital world where IT complexity grows and there is no off, and with the increasing possibility of things breaking, organizations like Visa turn to NETSCOUT to keep customers happy using a service assurance solution that delivers insights at the speed of business.
Operational Impact
  • Provides comprehensive service assurance for a worldwide digital business that uses innovative technologies including cloud, Unified Communications, cybersecurity and IoT
  • Proactive identification of service performance issues
  • Situational awareness across IT departments through role-based access to service-centric dashboards
Quantitative Benefit
  • Improves service performance 50-79 percent
  • Reduces business risk 25-49 percent for large-scale digital initiatives
  • Delivers investment payback in less than three months through operational efficiencies

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