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NETSCOUT > Case Studies > Visibility Extended to Remote Medical Buildings for Protecting Health Care Services
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Visibility Extended to Remote Medical Buildings for Protecting Health Care Services

Technology Category
  • Application Infrastructure & Middleware - API Integration & Management
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries
  • Healthcare & Hospitals
Applicable Functions
  • Maintenance
  • Quality Assurance
Use Cases
  • Remote Asset Management
  • Remote Collaboration
  • Remote Patient Monitoring
Services
  • Cloud Planning, Design & Implementation Services
  • Data Science Services
  • System Integration
The Challenge
The healthcare organization was undergoing a strategic building initiative that would result in an expansion of their main hospital campus, as well as the addition of patient and research facilities staffed by more than 5,000 doctors, nurses, research associates, scientists, and essential staff. The organization heavily relies on their network and application resources for swift access to patient, diagnostic, and research information, as well as voice and video communications throughout their sprawling state-wide environment. A steady, well-planned IT strategy to gain benefits from digital transformation has helped them achieve research milestones and patient treatment successes. However, maintaining the health, availability, and performance of these services is essential to the healthcare which was a primary driver behind the broad implementation of NETSCOUT’s nGeniusONE® Service Assurance solution for monitoring and troubleshooting issues enterprise-wide.
About The Customer
The customer is a healthcare organization that was founded more than a century ago. It is a national leader in delivering patient care, as well as advancing research and treatment protocols in several critical specialty areas. The organization is a pioneer in patient care, research, and education in life-threatening illnesses, including diabetes and cancer, and is experiencing tremendous growth. A strategic building initiative will result in an expansion of their main hospital campus, as well as the addition of patient and research facilities staffed by more than 5,000 doctors, nurses, research associates, scientists, and essential staff. The organization heavily relies on their network and application resources for swift access to patient, diagnostic, and research information, as well as voice and video communications throughout their sprawling state-wide environment.
The Solution
The solution involved a collaborative effort supported by senior leadership at the healthcare organization, the in-house security team, and the outsource organization for NetOps. All parties involved were intimately familiar with the challenges they faced with the expansion of their facilities and patient reach. Speed, agility, and cost-controls were essential to make this visibility project a success. The IT team added to their nGeniusONE deployment to meet the health care’s needs. They implemented InfiniStreamNG 2700 series certified software appliances with support for either 1GB or 10GB for packet-based, real-time, smart edge monitoring of application activity in the new medical, research, and administrative buildings, including the newly added Microsoft Office 365 and Microsoft Teams services. They also used nGenius Packet Flow Switches 5000 series certified software appliances to collect, distribute, and aggregate network traffic from various links in the new buildings to the ISNG appliances, as well as other cybersecurity tools.
Operational Impact
  • Gained smart edge visibility that reduced MTTR for voice services issues and for identification of SSL/TLS certificate issues
  • Gained quick value from this investment with nVaaS team engagement and expertise
  • The broader and more complete visibility and analysis at the new medical buildings provide the insight necessary to ensure performance and assist in security-related incidents from the data center core of this healthcare to the access edge, to the remote medical facilities
Quantitative Benefit
  • Reduced mean-time-to-repair (MTTR) when performance issues have occurred in the campus data center
  • Rapidly address issues impacting their staff and patient care in their state-of-the-art medical facilities

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