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Visibility into Application Performance Helps Airline Assure Passengers Keep Flying
Technology Category
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Aerospace
Applicable Functions
- Logistics & Transportation
Services
- System Integration
The Challenge
The airline's IT organization was facing a strategic challenge to upgrade their service assurance visibility. Their existing management platform was made 'end of life' by the vendor and no longer supported the modern technology and service needs of the airline organization. The IT executives wanted to reduce the complexity and costs associated with using multiple non-integrated tools from several disparate vendors. During the proposals and evaluations period, the airline suffered a costly network outage directly impacting the call centers and reservation / ticketing system, which further emphasized the need for a new network and application performance management solution.
About The Customer
The customer is a large, North American airline carrier that is one of the top 25 largest in the world, serving an average of more than 4 million customers monthly. The airline operates more than 250 planes and employs thousands of people to ensure the safe and comfortable arrival of passengers at hundreds of airports on six of the seven continents. The airline relies heavily upon a global network designed to support ticket counters in global airports, regional data centers and call centers, and airport suites and lounges. Digital transformation has been key to their success, with the use of websites, portals, and mobile apps to meet the growing, modern needs of its passenger family. The IT organization makes its goal of ensuring a flawless experience with these services and their travel a top priority.
The Solution
The airline selected NETSCOUT's nGeniusONE Service Assurance platform, InfiniStreamNG (ISNG) software appliances, vSTREAMs, nGenius for Flows, and nGeniusPULSE and nPoints for their new network and application performance management solution. A key capability consideration in selecting NETSCOUT was broad visibility to eliminate their blind spots with a single pane-of-glass view into the performance across their global IT environment. This required the same level of visibility and analysis in their data center and remote locations, as well as in the public cloud. With the nGeniusONE Service Assurance platform and InfiniStreamNG (ISNG) software appliances in their main data center and vSTREAM in their virtualized environments and the cloud, they are monitoring wire traffic throughout the hybrid environment. Additionally, with nGenius for Flows, the airline has gained visibility into activity across airport locations.
Operational Impact
Quantitative Benefit
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